NewRocket

Events

• Lead the strategy and delivery of global flagship events to elevate brand presence, showcase thought leadership, and drive executive engagement
• Manage regional field marketing programs across the Americas to support localized go-to-market efforts and enablement
• Oversee event planning, content, speaker enablement, logistics, on-site execution, and post-event follow-up
• Partner with Marketing to execute integrated email, social, paid/organic, landing page, and nurture campaigns around each event
• Track event performance, manage budgets, and oversee vendor relationships for maximum ROI
• Collaborate with key partners to plan and execute co-marketing initiatives such as forums, summits, and roadshows
• Ensure consistency in brand representation, shared content, and lead management processes
• Develop and distribute pre-, during-, and post-event sales kits, including messaging, meeting scripts, follow-up templates, and collateral
• Coordinate with Sales on target mapping, meeting scheduling, and on-site executive engagement programs
• Identify and prepare customer speakers and advocates for presentations, case studies, and executive meetings
• Capture event stories and insights to fuel marketing and sales campaigns
• Ensure event assets align with NewRocket brand standards
• Manage creative production and merchandise procurement
• Source, negotiate, and manage agencies and event vendors; conduct check-ins and approve invoices
• Monitor spend versus plan and evaluate return on investment
• Build and manage campaigns and workflows in HubSpot; track performance through Salesforce
• Manage projects in Asana and leverage LinkedIn for event promotion and engagement analytics
• Report to the Director of Marketing or equivalent

Marketing Events Manager

AI Engineer

• Interface with end-users, IT teams, and key stakeholders to gather systems requirements
• Design, develop, and deploy AI-driven applications and workflows on the ServiceNow platform
• Integrate machine learning, natural language processing (NLP), and predictive analytics solutions into ServiceNow modules including ITSM, ITOM, CSM, and HRSD
• Manage application development, including design, coding, debugging, testing, troubleshooting, and systems documentation
• Write complete programming and perform application testing and debugging
• Design custom or product-based ServiceNow solutions
• Configure REST/SOAP integrations between ServiceNow and other applications
• Reflect impact assessment rules within service maps and validate them with technical SMEs and stakeholders
• Participate in user acceptance testing of resulting maps, impact rules, and event management work
• Promote update sets and data across applicable ServiceNow environments
• Remediate production incidents related to the scope
• Align with the existing ServiceNow technical lead for map/event work to maintain consistent approaches and shared patterns

Senior Software Engineer – AI

Full-stack Engineer

• Lead, coach, and mentor a team of Software Engineers
• Develop professional services projects for customers
• Implement and develop ServiceNow customizations based on functional and technical requirements
• Apply leading practices and internal code standards on large-scale, complex projects
• Interface with end-users and key stakeholders to gather ITSM, Service Catalog, and integration requirements
• Customize ServiceNow applications and support rollout of new features and modules
• Configure application UI, workflows, and business logic
• Configure ServiceNow integrations with other applications via REST and SOAP
• Guide customers in understanding technical solutions for business requirements
• Gather environment information from technical SMEs to support service map and event work
• Reflect and validate impact assessment rules within service maps
• Participate in user acceptance testing of maps, impact rules, and event management work
• Promote update sets and data across applicable ServiceNow environments
• Remediate related production incidents
• Align with the existing ServiceNow technical lead to maintain consistent shared patterns
• Maintain operational documentation and SOPs

Senior Software Engineer – ITSM, Service Catalog, Integration

• Deploy, configure, and operationalize agentic AI workflows, AI assistants, and AI-powered automations in ServiceNow and enterprise ecosystems
• Translate customer requirements and business processes into technical architectures, implementation plans, and production-ready AI solutions
• Integrate Agent Packs, AI accelerators, workflow solutions, APIs, enterprise systems, data platforms, and AI services
• Tailor AI solutions to customer operating models, processes, data, security requirements, and user needs
• Support workshops, discovery sessions, technical working sessions, demonstrations, pilots, and production rollouts
• Build enterprise AI applications and workflows using Claude, the Anthropic API, and other LLM platforms
• Implement prompt/context engineering, structured outputs, tool use, API integrations, orchestration, RAG, validation, grounding, and human-in-the-loop patterns
• Build demos, prototypes, proof-of-concepts, reusable implementation patterns, solution templates, prompt libraries, integrations, and deployment assets
• Develop secure integrations and supporting components including scripts, microservices, automation logic, integration services, and lightweight user interfaces
• Apply authentication, authorization, secrets management, access controls, logging, error handling, version control, documentation, scalability, observability, and production-readiness practices
• Develop AI evaluation approaches, test cases, metrics, regression testing, safeguards, governance documentation, and operational support procedures
• Monitor and improve deployed solutions for reliability, performance, latency, model usage, cost efficiency, and user experience
• Contribute to NewRocket Intelligence Platform, Value Realization Dashboard, Data Intelligence Platform, Agent Packs, reusable accelerators, playbooks, and product features
• Present and demo solutions, support pre-sales, provide product feedback, troubleshoot AI workflows and integrations, and collaborate with consulting, product, data, AI/ML, ServiceNow, and AI Center of Excellence teams
• Deploy AI-powered workflows across multiple customer engagements and help move use cases from prototype through governed production deployment

Senior Forward Deployed AI Engineer – Banking/Financial Services

• Develop and execute Organizational Change Management strategies for ServiceNow implementations and transformation programs
• Perform change impact assessments and evaluate organizational readiness
• Create and manage stakeholder engagement, communication, and adoption plans
• Partner with business leaders, project teams, and end users to facilitate successful change adoption
• Design and deliver training programs, user enablement initiatives, and learning materials
• Conduct workshops, focus groups, and readiness assessments
• Measure and report adoption metrics, user engagement, and business outcomes
• Identify and mitigate change-related risks and resistance
• Support continuous improvement initiatives and sustainment activities post-implementation
• Collaborate closely with ServiceNow delivery, consulting, and customer teams throughout the project lifecycle

Senior Software Engineer – ServiceNow

• Lead, coach, and mentor a team of Software Engineers
• Implement and develop ServiceNow customizations for customer projects
• Perform advanced troubleshooting and root cause analysis on ServiceNow platform issues
• Troubleshoot and resolve issues related to CSM, integrations, portals, and other ServiceNow modules
• Support and maintain ServiceNow modules
• Support and maintain integrations between ServiceNow and external systems
• Collaborate with stakeholders and end users to understand requirements and deliver ServiceNow solutions
• Participate in platform upgrades, cloning, patching, and performance optimization initiatives
• Ensure adherence to ServiceNow development and configuration best practices
• Document technical solutions, workflows, and issue resolutions
• Perform deployments

Senior Software Engineer – CSM

• Lead, coach, and mentor a team of Software Engineers
• Develop project professional services for customers
• Implement and develop customizations based on functional and technical requirements
• Gather systems requirements from end-users, IT teams, and key stakeholders for ITSM, HRSD, and Service Portal
• Customize ServiceNow applications and facilitate rollout of new applications and modules
• Configure Application UI, Workflow, work orders, transfer orders, inventory, and technician locations
• Configure ServiceNow integrations via REST/SOAP web services and other applications
• Guide customers in understanding technical solutions for business requirements
• Gather environment information to support service mapping and event work
• Reflect and validate impact assessment rules within service maps
• Participate in user acceptance testing of maps, impact rules, and event management work
• Promote update sets and data across applicable ServiceNow environments
• Remediate related production incidents
• Align with the existing ServiceNow technical lead for map/event work
• Maintain operational documentation and SOPs

Senior Software Engineer – HRSD, Service Portal

• Lead, coach, and mentor a team of Software Engineers
• Implement and develop ServiceNow customizations based on functional and technical requirements
• Perform advanced troubleshooting and root cause analysis on ServiceNow platform issues
• Troubleshoot and resolve issues related to CSM, integrations, portals, and other ServiceNow modules
• Support and maintain ServiceNow modules
• Support and maintain integrations between ServiceNow and external systems
• Collaborate with stakeholders and end users to deliver effective ServiceNow solutions
• Participate in platform upgrades, clones, patching, and performance optimization initiatives
• Ensure adherence to ServiceNow development and configuration best practices
• Document technical solutions, workflows, and issue resolutions
• Perform deployments

Senior Software Engineer – ServiceNow, CSM, Custom Application

• Lead, coach, and mentor a team of Software Engineers
• Develop project professional services for customers
• Implement and develop ServiceNow customizations based on functional and technical requirements
• Perform advanced troubleshooting and root cause analysis on ServiceNow platform issues
• Troubleshoot and resolve issues related to ITSM, HAM, SAM integrations, portal, and other ServiceNow modules
• Support and maintain ServiceNow modules
• Support and maintain integrations between ServiceNow and external systems
• Collaborate with stakeholders and end users to understand requirements and deliver ServiceNow solutions
• Participate in platform upgrades, clones, patching, and performance optimization initiatives
• Ensure adherence to ServiceNow development and configuration best practices
• Document technical solutions, workflows, and issue resolutions
• Perform deployments

Senior Software Engineer – SAM/HAM

• Lead, coach, and mentor a team of Software Engineers
• Provide development for customer professional services projects
• Implement and develop customizations based on functional and technical requirements
• Apply leading practices and internal code standards on large-scale, complex professional services projects
• Interface with end-users, IT teams, and key stakeholders to gather ITSM system requirements
• Customize ServiceNow applications and facilitate rollout of new applications and modules
• Configure Application UI, workflows, work orders, transfer orders, inventory, and technician locations
• Configure ServiceNow integrations via REST/SOAP web services and other applications
• Guide customers through technical solutions for business requirements involving ITSM, CSM, and/or ITOM processes
• Gather environment information from technical SMEs to support service mapping and event work
• Reflect impact assessment rules in service maps and validate them with SMEs and stakeholders
• Participate in user acceptance testing for maps, impact rules, and event management work
• Promote update sets and data across applicable ServiceNow environments
• Remediate production incidents related to the assigned scope
• Align with the existing ServiceNow technical lead to maintain consistent approaches and shared patterns
• Maintain operational documentation and SOPs to reduce support risk and inefficiency

• Interface with end-users, IT teams, and key stakeholders to gather systems requirements
• Design, develop, and deploy AI-driven applications and workflows on the ServiceNow platform
• Integrate machine learning, natural language processing (NLP), and predictive analytics solutions into ServiceNow modules including ITSM, ITOM, CSM, and HRSD
• Manage application development, including design, coding, debugging, testing, troubleshooting, and system documentation
• Write complete programming and perform application testing and debugging using current programming languages and techniques
• Design custom or product-based solutions based on ServiceNow applications
• Configure REST/SOAP web integrations between ServiceNow and other applications
• Reflect impact assessment rules within service maps and validate them with technical SMEs and stakeholders
• Participate in user acceptance testing of maps, impact rules, and event management work
• Promote update sets and data across applicable ServiceNow environments
• Remediate production incidents related to the role’s scope
• Align with the existing ServiceNow technical lead for map/event work to maintain consistent approaches and shared patterns