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NewRocket

Senior Software Engineer – AI

NewRocket

. Interface with end-users, IT teams, and key stakeholders to gather systems requirements .

Posted 9/29/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in designing, developing, and deploying AI-driven applications on the ServiceNow platform, with a strong focus on integration, automation, and user acceptance testing. Proficient in ServiceNow scripting and configuration, with a commitment to continuous education and certification in relevant ServiceNow capabilities.

Highest-signal resume keywords
ServiceNow DevelopmentAI-Driven Application DesignIntegration with Web ServicesServiceNow ScriptingServiceNow Competency Certifications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
ServiceNowMachine LearningNatural Language ProcessingPredictive AnalyticsREST IntegrationSOAP IntegrationData Extraction TechnologiesServiceNow CMDBServiceNow ITSMServiceNow Workflows
Soft Skills
AdaptabilityStrategic PlanningResource AllocationCoordination
Tools & Technologies
ServiceNowVirtual AgentPredictive IntelligencePerformance AnalyticsNow Assist
Certifications & Qualifications
ITIL FoundationServiceNow CSAServiceNow CAD
Industry Keywords
ITSMITOMHRSDCSMCloud-to-Cloud Integrations

Tech Stack

Tools & technologies
CloudETLITSMServiceNowSOAP

About the role

Key responsibilities & impact
  • Interface with end-users, IT teams, and key stakeholders to gather systems requirements
  • Design, develop, and deploy AI-driven applications and workflows on the ServiceNow platform
  • Integrate machine learning, natural language processing (NLP), and predictive analytics solutions into ServiceNow modules including ITSM, ITOM, CSM, and HRSD
  • Manage application development, including design, coding, debugging, testing, troubleshooting, and systems documentation
  • Write complete programming and perform application testing and debugging
  • Design custom or product-based ServiceNow solutions
  • Configure REST/SOAP integrations between ServiceNow and other applications
  • Reflect impact assessment rules within service maps and validate them with technical SMEs and stakeholders
  • Participate in user acceptance testing of resulting maps, impact rules, and event management work
  • Promote update sets and data across applicable ServiceNow environments
  • Remediate production incidents related to the scope
  • Align with the existing ServiceNow technical lead for map/event work to maintain consistent approaches and shared patterns

Requirements

What you’ll need
  • 3+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in 2 or more capabilities (e.g. ITSM, ITOM)
  • Strong experience with ServiceNow AI and automation capabilities, including Virtual Agent, Predictive Intelligence, Performance Analytics, and Now Assist
  • Hands-on experience implementing and optimizing Now Assist features
  • Experience integrating ServiceNow with other systems/platforms using mid servers and cloud-to-cloud integrations
  • Experience with Web Services Integration (SOAP, REST) and bi-directional automated integrations
  • Experience with data extraction technologies such as JDBC and ODBC or ETL integrations
  • Proven experience implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows
  • Experience with ServiceNow scripting, including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and scripting
  • Ability to continue education within the ServiceNow platform and beyond
  • Expected to complete ServiceNow competency certifications and module accreditations
  • Bachelor’s or Master’s degree in Computer Science, Information Technology, AI/ML, or related field
  • Preferred certifications: ITIL Foundation; ServiceNow CSA and CAD
  • Ability to thrive in strategic planning, resource allocation, production methods, and coordination of people and resources
  • Ability to adapt quickly in a fast-paced environment

Benefits

Comp & perks
  • Official ServiceNow training
  • Opportunity to achieve multiple ServiceNow certifications
  • Support and guidance on projects
  • Diverse and inclusive workplace
  • Equal opportunity workplace and affirmative action employer
  • Disability accommodations