Senior Software Engineer – AI

NewRocket

. Interface with end-users, IT teams, and key stakeholders to gather systems requirements .

Posted 9/15/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing, developing, and deploying AI-driven applications on the ServiceNow platform, with a strong focus on integration, automation, and user acceptance testing. Proficient in ServiceNow scripting and configuration, ensuring effective application management and incident remediation.

Highest-signal resume keywords

ServiceNow DevelopmentAI-Driven Application DesignWeb Services IntegrationServiceNow ScriptingServiceNow Certifications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNowMachine LearningNatural Language ProcessingPredictive AnalyticsREST IntegrationSOAP IntegrationData Extraction TechnologiesServiceNow CMDBServiceNow ITSMServiceNow Workflows

Soft Skills

Strategic PlanningResource AllocationAdaptability

Tools & Technologies

ServiceNow Virtual AgentServiceNow Performance AnalyticsServiceNow Now AssistETL IntegrationsJDBCODBC

Certifications & Qualifications

ITIL FoundationServiceNow CSAServiceNow CAD

Industry Keywords

ITSMITOMCSMHRSDApplication Development

Tech Stack

Tools & technologies

CloudETLITSMServiceNowSOAP

About the role

Key responsibilities & impact

Interface with end-users, IT teams, and key stakeholders to gather systems requirements
Design, develop, and deploy AI-driven applications and workflows on the ServiceNow platform
Integrate machine learning, natural language processing (NLP), and predictive analytics solutions into ServiceNow modules including ITSM, ITOM, CSM, and HRSD
Manage application development, including design, coding, debugging, testing, troubleshooting, and system documentation
Write complete programming and perform application testing and debugging using current programming languages and techniques
Design custom or product-based solutions based on ServiceNow applications
Configure REST/SOAP web integrations between ServiceNow and other applications
Reflect impact assessment rules within service maps and validate them with technical SMEs and stakeholders
Participate in user acceptance testing of maps, impact rules, and event management work
Promote update sets and data across applicable ServiceNow environments
Remediate production incidents related to the role’s scope
Align with the existing ServiceNow technical lead for map/event work to maintain consistent approaches and shared patterns

Requirements

What you’ll need

3+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in 2 or more capabilities (e.g. ITSM, ITOM)
Strong experience with ServiceNow AI and automation capabilities, including Virtual Agent, Predictive Intelligence, Performance Analytics, and Now Assist
Hands-on experience implementing and optimizing Now Assist features
Experience integrating ServiceNow with other systems/platforms using mid servers and cloud-to-cloud integrations
Experience with Web Services Integration using SOAP, REST, and bi-directional automated integrations
Data Extraction Technologies such as JDBC, ODBC, or ETL integrations
Proven experience implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows
Experience with ServiceNow scripting, including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Scripting
Ability to thrive in strategic planning, resource allocation, production methods, and coordination of people and resources
Ability to adapt quickly in a fast-paced environment
Bachelor’s or Master’s degree in Computer Science, Information Technology, AI/ML, or related field
Willingness and ability to continue education within the ServiceNow platform and beyond
Expected to complete ServiceNow competency certifications and module accreditations
Preferred certifications: ITIL Foundation; ServiceNow CSA and CAD

Benefits

Comp & perks

Official ServiceNow training
Support and guidance to get up to speed on projects
Opportunities to achieve multiple ServiceNow certifications
Diverse and inclusive workplace
Equal opportunity workplace and affirmative action employer
Disability accommodation support