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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in ServiceNow customizations, integrations, and troubleshooting while leading and mentoring a team of Software Engineers. Proficient in implementing best practices for ServiceNow development and configuration, ensuring high-quality solutions for complex projects.
Highest-signal resume keywords
ServiceNow CSMServiceNow Custom ApplicationsTeam LeadershipCertified System Administrator (CSA)Certified Application Developer (CAD)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow CustomizationsTroubleshootingRoot Cause AnalysisPerformance OptimizationIntegrationsPatchingCloningDocumentationDeploymentsConfiguration Best Practices
Soft Skills
CoachingMentoringCollaboration
Tools & Technologies
ServiceNow
Certifications & Qualifications
Certified System Administrator (CSA)Certified Application Developer (CAD)CIS - ITSM
Industry Keywords
Professional ServicesStakeholder EngagementComplex Projects
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Lead, coach, and mentor a team of Software Engineers
- Implement and develop ServiceNow customizations for customer projects
- Perform advanced troubleshooting and root cause analysis on ServiceNow platform issues
- Troubleshoot and resolve issues related to CSM, integrations, portals, and other ServiceNow modules
- Support and maintain ServiceNow modules
- Support and maintain integrations between ServiceNow and external systems
- Collaborate with stakeholders and end users to understand requirements and deliver ServiceNow solutions
- Participate in platform upgrades, cloning, patching, and performance optimization initiatives
- Ensure adherence to ServiceNow development and configuration best practices
- Document technical solutions, workflows, and issue resolutions
- Perform deployments
Requirements
What you’ll need- Experience with ServiceNow CSM and Custom Applications
- Experience leading, coaching, and mentoring Software Engineers
- Experience implementing and developing ServiceNow customizations from functional and technical requirements
- Experience with large-scale, complex professional services projects
- Certified System Administrator (CSA)
- Certified Application Developer (CAD) / CIS - ITSM
- Knowledge of ServiceNow development and configuration best practices
- Experience with ServiceNow integrations, portals, and modules
- Experience with troubleshooting, root cause analysis, upgrades, cloning, patching, and performance optimization
Benefits
Comp & perks- Healthy work-life balance
- Collaborative and innovative culture
- Professional growth support
- Official ServiceNow training
- Opportunity to achieve multiple certifications
- Guidance and support on projects
- Equal opportunity workplace
- Disability accommodation support