FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in implementing and customizing ServiceNow applications, including CSM and Service Portal, while effectively leading and mentoring a team of Software Engineers. Proficient in integrating ServiceNow with other systems and developing technical documentation to support operational excellence.
Highest-signal resume keywords
ServiceNow ImplementationServiceNow CustomizationREST/SOAP IntegrationServiceNow CMDB ManagementTechnical Documentation Creation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow DevelopmentServiceNow AdministrationWeb Services IntegrationData Extraction TechnologiesServiceNow ScriptingBusiness RulesClient ScriptsScripted REST APIsUI BuilderImpact Assessment
Soft Skills
Team LeadershipCoachingMentoringCustomer GuidanceCollaboration
Tools & Technologies
ServiceNowMid ServersCloud-to-Cloud IntegrationsJDBCODBCETL Integrations
Certifications & Qualifications
ITIL FoundationServiceNow CSAServiceNow CAD
Industry Keywords
ITSMService CatalogWorkflowsDiscoverySoftware Asset Management
Tech Stack
Tools & technologiesCloudETLITSMServiceNowSOAP
About the role
Key responsibilities & impact- Lead, coach, and mentor a team of Software Engineers
- Develop project professional services for customers
- Implement and develop ServiceNow customizations based on functional and technical requirements, leading practices, and internal code standards
- Gather systems requirements from end-users, IT teams, and key stakeholders for CSM and Service Portal
- Customize ServiceNow applications and facilitate rollout of new applications and modules
- Configure Application UI, Workflow, work orders, transfer orders, inventory, and technician locations
- Configure REST/SOAP integrations between ServiceNow and other applications
- Guide customers in understanding technical solutions for business requirements
- Work with technical SMEs to gather environment information supporting service maps and event work
- Reflect impact assessment rules within service maps and validate them with SMEs and stakeholders
- Participate in user acceptance testing for maps, impact rules, and event management work
- Promote update sets and data across applicable ServiceNow environments
- Remediate production incidents related to the role's scope
- Align with the existing ServiceNow technical lead to maintain consistent approaches and shared patterns
- Maintain operational documentation and SOPs
Requirements
What you’ll need- 4+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in 2 or more capabilities, including CSM and Service Portal
- Experience integrating ServiceNow with other systems/platforms using mid servers and cloud-to-cloud integrations
- Experience with Web Services Integration using SOAP and REST
- Experience with bi-directional, automated integrations between two systems
- Experience with data extraction technologies such as JDBC and ODBC, or ETL integrations
- Proven experience implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows to meet business requirements
- Deep understanding of the ServiceNow CMDB and related processes
- Knowledge of ServiceNow scripting, including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes
- Ability to create technical design documents and user documentation
- A four-year undergraduate degree in Computer Science, Computer Engineering, or Information Systems, or demonstrated work experience
- Willingness and ability to continue education within the ServiceNow platform and beyond
- Expected to complete ServiceNow competency certifications and module accreditations
- Preferred certifications: ITIL Foundation; ServiceNow CSA and CAD
Benefits
Comp & perks- Official ServiceNow training
- Opportunity to achieve multiple ServiceNow certifications
- Support and guidance on projects
- Diverse and inclusive workplace
- Equal opportunity workplace and affirmative action employer
- Disability accommodations available