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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in implementing, configuring, and developing ServiceNow solutions across ITSM, HRSD, and Service Portal. Proficient in ServiceNow scripting, integration, and technical documentation, with a strong focus on customer guidance and operational excellence.
Highest-signal resume keywords
ServiceNow ImplementationWeb Services Integration (SOAP, REST)ServiceNow ScriptingTechnical Design DocumentationServiceNow Competency Certifications
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow ConfigurationData Extraction TechnologiesServiceNow CMDBServiceNow DiscoveryServiceNow Software Asset ManagementServiceNow WorkflowsBusiness RulesClient ScriptsScripted REST APIsScript Includes
Soft Skills
LeadershipCoachingMentoringCustomer GuidanceCollaboration
Tools & Technologies
ServiceNowRESTSOAPJDBCODBCETL IntegrationsService PortalITSMHRSDImpact Assessment
Certifications & Qualifications
ITIL FoundationServiceNow CSAServiceNow CAD
Industry Keywords
IT Service ManagementHuman Resource Service DeliveryService CatalogOperational DocumentationUser Acceptance Testing
Tech Stack
Tools & technologiesCloudETLITSMServiceNowSOAP
About the role
Key responsibilities & impact- Lead, coach, and mentor a team of Software Engineers
- Develop project professional services for customers
- Implement and develop customizations based on functional and technical requirements
- Gather systems requirements from end-users, IT teams, and key stakeholders for ITSM, HRSD, and Service Portal
- Customize ServiceNow applications and facilitate rollout of new applications and modules
- Configure Application UI, Workflow, work orders, transfer orders, inventory, and technician locations
- Configure ServiceNow integrations via REST/SOAP web services and other applications
- Guide customers in understanding technical solutions for business requirements
- Gather environment information to support service mapping and event work
- Reflect and validate impact assessment rules within service maps
- Participate in user acceptance testing of maps, impact rules, and event management work
- Promote update sets and data across applicable ServiceNow environments
- Remediate related production incidents
- Align with the existing ServiceNow technical lead for map/event work
- Maintain operational documentation and SOPs
Requirements
What you’ll need- 4+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in 2 or more capabilities (i.e. ITSM, HRSD, Service Portal)
- Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud
- Experience with Web Services Integration (SOAP, REST) and bi-directional, automated integrations between systems
- Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations
- Proven experience implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows
- Deep understanding of ServiceNow CMDB and related processes
- Knowledge of ServiceNow scripting, including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes
- Ability to create technical design documents and user documentation
- A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience
- Willingness and ability to continue education within the ServiceNow platform and beyond
- Ability to complete ServiceNow competency certifications and module accreditations
- Preferred: ITIL Foundation certification
- Preferred: ServiceNow CSA and CAD certifications
Benefits
Comp & perks- Healthy work-life balance
- Collaborative and innovative culture
- Professional growth support
- Official ServiceNow training
- Opportunity to achieve multiple ServiceNow certifications
- ServiceNow competency certifications and module accreditations
- Equal opportunity workplace
- Disability accommodation support