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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in implementing and customizing ServiceNow solutions, including ITSM and Service Catalog, while effectively leading and mentoring software engineering teams. Proficient in integrating ServiceNow with various systems using REST and SOAP, and skilled in creating technical documentation and user guides.
Highest-signal resume keywords
ServiceNow ImplementationServiceNow CustomizationWeb Services IntegrationServiceNow ScriptingITIL Foundation Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow DevelopmentServiceNow AdministrationServiceNow ConfigurationData Extraction TechnologiesBusiness RulesClient ScriptsUI BuilderScripted REST APIsETL IntegrationsImpact Assessment Rules
Soft Skills
Team LeadershipMentoringStakeholder EngagementCommunication
Tools & Technologies
ServiceNowRESTSOAPJDBCODBC
Certifications & Qualifications
ServiceNow CSAServiceNow CAD
Industry Keywords
ITSMService CatalogOperational DocumentationUser Acceptance TestingProduction Incident Remediation
Tech Stack
Tools & technologiesCloudETLITSMServiceNowSOAP
About the role
Key responsibilities & impact- Lead, coach, and mentor a team of Software Engineers
- Develop professional services projects for customers
- Implement and develop ServiceNow customizations based on functional and technical requirements
- Apply leading practices and internal code standards on large-scale, complex projects
- Interface with end-users and key stakeholders to gather ITSM, Service Catalog, and integration requirements
- Customize ServiceNow applications and support rollout of new features and modules
- Configure application UI, workflows, and business logic
- Configure ServiceNow integrations with other applications via REST and SOAP
- Guide customers in understanding technical solutions for business requirements
- Gather environment information from technical SMEs to support service map and event work
- Reflect and validate impact assessment rules within service maps
- Participate in user acceptance testing of maps, impact rules, and event management work
- Promote update sets and data across applicable ServiceNow environments
- Remediate related production incidents
- Align with the existing ServiceNow technical lead to maintain consistent shared patterns
- Maintain operational documentation and SOPs
Requirements
What you’ll need- 5+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in 2 or more capabilities
- Strong experience in Service Catalog
- Experience integrating ServiceNow with other systems/platforms using mid servers and cloud-to-cloud
- Experience with Web Services Integration, including SOAP and REST
- Experience with bi-directional, automated integrations between systems
- Data extraction technologies such as JDBC and ODBC, or ETL integrations
- Proven experience implementing ServiceNow ITSM, Service Catalog, and Workflows to meet business requirements
- Experience with ServiceNow scripting, including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes
- Ability to create technical design documents and user documentation
- A four-year undergraduate degree in Computer Science, Computer Engineering, or Information Systems, or demonstrated work experience
- Willingness and ability to continue education within the ServiceNow platform and beyond
- Ability to complete ServiceNow competency certifications and module accreditations
- Preferred certifications: ITIL Foundation; ServiceNow CSA and CAD
Benefits
Comp & perks- Official ServiceNow training and support to achieve multiple certifications
- ServiceNow competency certifications and module accreditations opportunities
- Equal opportunity and affirmative action workplace
- Reasonable workplace accommodations for individuals with disabilities