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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in ServiceNow customizations, ITSM, and integrations while leading and mentoring software engineering teams. Proficient in advanced troubleshooting, root cause analysis, and adhering to development best practices.
Highest-signal resume keywords
ServiceNow CustomizationsITSM IntegrationsAdvanced TroubleshootingTeam LeadershipCertified System Administrator
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow SAMServiceNow HAMServiceNow ModulesRoot Cause AnalysisFunctional Requirements DevelopmentTechnical Requirements DevelopmentPerformance OptimizationIssue Resolution DocumentationDeployments
Soft Skills
CoachingMentoringCollaboration
Tools & Technologies
ServiceNow
Certifications & Qualifications
Certified System AdministratorCertified Application DeveloperCIS - ITSM
Industry Keywords
Professional ServicesComplex ProjectsConfiguration Best Practices
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Lead, coach, and mentor a team of Software Engineers
- Develop project professional services for customers
- Implement and develop ServiceNow customizations based on functional and technical requirements
- Perform advanced troubleshooting and root cause analysis on ServiceNow platform issues
- Troubleshoot and resolve issues related to ITSM, HAM, SAM integrations, portal, and other ServiceNow modules
- Support and maintain ServiceNow modules
- Support and maintain integrations between ServiceNow and external systems
- Collaborate with stakeholders and end users to understand requirements and deliver ServiceNow solutions
- Participate in platform upgrades, clones, patching, and performance optimization initiatives
- Ensure adherence to ServiceNow development and configuration best practices
- Document technical solutions, workflows, and issue resolutions
- Perform deployments
Requirements
What you’ll need- Experience with ServiceNow SAM/HAM
- Experience leading, coaching, and mentoring Software Engineers
- Experience developing customizations from functional and technical requirements
- Experience with large-scale, complex professional services projects
- Advanced troubleshooting and root cause analysis on the ServiceNow platform
- Experience with ITSM, HAM, SAM integrations, portal, and other ServiceNow modules
- Experience supporting and maintaining ServiceNow modules
- Experience supporting and maintaining integrations between ServiceNow and external systems
- Knowledge of ServiceNow development and configuration best practices
- Certified System Administrator (CSA)
- Certified Application Developer (CAD) or CIS - ITSM
Benefits
Comp & perks- Healthy work-life balance
- Collaborative and innovative culture
- Support for professional growth
- Official ServiceNow training
- Opportunity to achieve multiple ServiceNow certifications
- Guidance and support on projects
- Equal opportunity workplace
- Disability accommodation support