FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in ServiceNow implementation, configuration, and development across ITSM, CSM, and ITOM processes, while effectively leading and mentoring software engineering teams. Proficient in integrating ServiceNow with various systems and creating technical documentation to support operational efficiency.
Highest-signal resume keywords
ServiceNow ImplementationITSM ConfigurationWeb Services IntegrationServiceNow ScriptingCertified System Administrator (CSA)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow DevelopmentData Extraction TechnologiesREST/SOAP Web ServicesServiceNow CMDBTechnical Design Documents
Soft Skills
Team LeadershipMentoringStakeholder Communication
Tools & Technologies
ServiceNowJDBCODBCETL IntegrationsUI Builder
Certifications & Qualifications
Certified System Administrator (CSA)Certified Application Developer (CAD)CIS - ITSMCIS - SAM / SAM Pro
Industry Keywords
ITSMCSMITOMService CatalogWorkflows
Tech Stack
Tools & technologiesCloudETLITSMServiceNowSOAP
About the role
Key responsibilities & impact- Lead, coach, and mentor a team of Software Engineers
- Provide development for customer professional services projects
- Implement and develop customizations based on functional and technical requirements
- Apply leading practices and internal code standards on large-scale, complex professional services projects
- Interface with end-users, IT teams, and key stakeholders to gather ITSM system requirements
- Customize ServiceNow applications and facilitate rollout of new applications and modules
- Configure Application UI, workflows, work orders, transfer orders, inventory, and technician locations
- Configure ServiceNow integrations via REST/SOAP web services and other applications
- Guide customers through technical solutions for business requirements involving ITSM, CSM, and/or ITOM processes
- Gather environment information from technical SMEs to support service mapping and event work
- Reflect impact assessment rules in service maps and validate them with SMEs and stakeholders
- Participate in user acceptance testing for maps, impact rules, and event management work
- Promote update sets and data across applicable ServiceNow environments
- Remediate production incidents related to the assigned scope
- Align with the existing ServiceNow technical lead to maintain consistent approaches and shared patterns
- Maintain operational documentation and SOPs to reduce support risk and inefficiency
Requirements
What you’ll need- 3+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in 2 or more capabilities (e.g. ITSM, ITOM, ITAM, Platform, CSM)
- Strong experience in ITSM, CSM, FSM, etc.
- Experience integrating ServiceNow with other systems/platforms using mid servers and cloud-to-cloud integrations
- Experience with Web Services Integration (SOAP, REST) and bi-directional, automated integrations between systems
- Experience with data extraction technologies such as JDBC and ODBC, or ETL integrations
- Proven experience implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows
- Deep understanding of the ServiceNow CMDB and related processes
- Knowledge of ServiceNow scripting, including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes
- Ability to create technical design documents and user documentation
- A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience
- Willingness and ability to continue education within the ServiceNow platform and beyond
- Ability to complete ServiceNow competency certifications and module accreditations
- Preferred certifications: Certified System Administrator (CSA), Certified Application Developer (CAD), CIS - ITSM, CIS - SAM / SAM Pro
Benefits
Comp & perks- Official ServiceNow training
- Support and guidance to get up to speed on projects
- Opportunity to achieve multiple ServiceNow certifications
- ServiceNow competency certifications and module accreditations
- Diverse and inclusive workplace
- Equal opportunity workplace and affirmative action employer
- Disability accommodation support