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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Organizational Change Management strategies specifically for ServiceNow implementations, focusing on stakeholder engagement, training program design, and measuring adoption metrics. Proficient in identifying change-related risks and supporting continuous improvement initiatives post-implementation.
Highest-signal resume keywords
Organizational Change ManagementServiceNow ImplementationChange Management CertificationStakeholder EngagementDigital Transformation Initiatives
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Change Impact AssessmentTraining Program DesignUser Enablement InitiativesAdoption Metrics MeasurementRisk Mitigation
Soft Skills
CollaborationCommunicationFacilitation
Tools & Technologies
ServiceNowITSMITOMCSMHRSD
Certifications & Qualifications
Prosci CertificationADKAR CertificationServiceNow Certification
Industry Keywords
Organizational ReadinessChange ResistanceContinuous ImprovementTransformation ProgramsWorkshops
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Develop and execute Organizational Change Management strategies for ServiceNow implementations and transformation programs
- Perform change impact assessments and evaluate organizational readiness
- Create and manage stakeholder engagement, communication, and adoption plans
- Partner with business leaders, project teams, and end users to facilitate successful change adoption
- Design and deliver training programs, user enablement initiatives, and learning materials
- Conduct workshops, focus groups, and readiness assessments
- Measure and report adoption metrics, user engagement, and business outcomes
- Identify and mitigate change-related risks and resistance
- Support continuous improvement initiatives and sustainment activities post-implementation
- Collaborate closely with ServiceNow delivery, consulting, and customer teams throughout the project lifecycle
Requirements
What you’ll need- Experienced ServiceNow Organizational Change Management (OCM) Specialist
- Experience working with ServiceNow implementations across ITSM, ITOM, CSM, HRSD, or related modules (preferred)
- Certification in Change Management methodologies such as Prosci, ADKAR, or equivalent (preferred)
- Experience supporting large-scale digital transformation initiatives (preferred)
- ServiceNow certification is a plus
Benefits
Comp & perks- Healthy work-life balance
- Collaboration and innovation culture
- Professional growth support
- Diversity and inclusion commitment
- Equal employment opportunity
- Disability accommodations