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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in ServiceNow customizations, including CSM and integrations, while leading and mentoring a team of Software Engineers. Proficient in advanced troubleshooting, root cause analysis, and adhering to best practices in ServiceNow development.
Highest-signal resume keywords
ServiceNow CSMCustom Application DevelopmentAdvanced TroubleshootingTeam LeadershipCertified System Administrator (CSA)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow CustomizationsRoot Cause AnalysisIntegrationsServiceNow ModulesPerformance OptimizationTechnical DocumentationDeployments
Soft Skills
CoachingMentoringCollaboration
Tools & Technologies
ServiceNow
Certifications & Qualifications
Certified System Administrator (CSA)Certified Application Developer (CAD)CIS-ITSM Certification
Industry Keywords
Professional Services ProjectsStakeholder EngagementConfiguration Best Practices
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Lead, coach, and mentor a team of Software Engineers
- Implement and develop ServiceNow customizations based on functional and technical requirements
- Perform advanced troubleshooting and root cause analysis on ServiceNow platform issues
- Troubleshoot and resolve issues related to CSM, integrations, portals, and other ServiceNow modules
- Support and maintain ServiceNow modules
- Support and maintain integrations between ServiceNow and external systems
- Collaborate with stakeholders and end users to deliver effective ServiceNow solutions
- Participate in platform upgrades, clones, patching, and performance optimization initiatives
- Ensure adherence to ServiceNow development and configuration best practices
- Document technical solutions, workflows, and issue resolutions
- Perform deployments
Requirements
What you’ll need- Experience with ServiceNow CSM and Custom Applications
- Experience leading, coaching, and mentoring a team of Software Engineers
- Ability to implement and develop customizations from functional and technical requirements
- Experience with large-scale, complex professional services projects
- Advanced troubleshooting and root cause analysis skills on the ServiceNow platform
- Experience with CSM, integrations, portals, and ServiceNow modules
- Experience supporting and maintaining ServiceNow modules
- Experience supporting and maintaining integrations between ServiceNow and external systems
- Ability to collaborate with stakeholders and end users to understand requirements
- Knowledge of ServiceNow development and configuration best practices
- Certified System Administrator (CSA) certification required
- Certified Application Developer (CAD) or CIS-ITSM certification required
Benefits
Comp & perks- Healthy work-life balance
- Collaborative and innovative culture
- Support for professional growth
- Official ServiceNow training
- Support and guidance on projects
- Opportunity to achieve multiple ServiceNow certifications
- Equal opportunity workplace
- Disability accommodation support