ServiceNow Solution Architect – FSO, FSM, CSM

NewRocket

. Serve as the primary technical point of contact for FSO programs and represent the engineering team to insurance and financial services customers .

Posted 10/21/2026full-timeRemote • United States, CanadaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in ServiceNow platform solutions, particularly in Financial Services Operations, with a strong ability to lead and mentor engineering teams while ensuring high-quality delivery. Proficient in capturing client requirements and aligning technical solutions with industry needs and best practices.

Highest-signal resume keywords

ServiceNow Platform ExperienceFinancial Services Operations (FSO) SolutionsInsurance Industry ExperienceServiceNow Scripting SkillsAgile/Scrum Methodology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Application DevelopmentServiceNow ArchitectureCSM Data Model UnderstandingSSOSAMLSSLWeb ServicesRESTAgile/ScrumTechnical Documentation

Soft Skills

Problem-SolvingCoachingMentoringCommunicationKnowledge Transfer

Tools & Technologies

ServiceNowMicrosoft WordMicrosoft ExcelMicrosoft PowerPointLDAPJDBCODBCSCPFTPSNow Assist

Certifications & Qualifications

ServiceNow Certified System Administrator (CSA)ServiceNow Certified Implementation Specialist (CIS)ITIL FoundationServiceNow Micro-Certifications

Industry Keywords

InsuranceFinancial ServicesPolicy ServicingClaimsCustomer ServiceSaaSPaaSEnterprise SoftwareClient EnvironmentsIndustry Trends

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Serve as the primary technical point of contact for FSO programs and represent the engineering team to insurance and financial services customers
Facilitate customer workshops to capture and define requirements across policy servicing, claims, and customer service
Define FSO solutions aligned with client business problems, industry needs, and ServiceNow best practices
Provide engineers with architectural blueprints and requirements for FSO, CSM, and FSM implementations
Write and estimate Stories, monitor engineers’ work, and ensure development quality and delivery
Lead, coach, and mentor Software Engineers, aligning project tasks to each engineer’s skill set
Partner with Project Managers to manage scope creep and resolve technical issues
Conduct demos, deliver documentation, and facilitate knowledge transfer
Draft and publish technical and process documentation in the company repository
Research insurance and financial services industry trends to propose enhancements to NewRocket’s FSO products and offerings

Requirements

What you’ll need

8–12 years of experience in application development at a SaaS, PaaS, or enterprise software company
3+ years of ServiceNow platform experience with a deep understanding of its architecture
Hands-on experience designing and delivering ServiceNow Financial Services Operations (FSO) solutions
Insurance industry experience, either at a carrier or delivering programs for insurance clients
Understanding of insurance processes such as policy servicing and claims
Experience with CSM and FSM, including fundamental understanding of the CSM data model
Strong ServiceNow scripting skills
Working knowledge of SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, and FTPS
Ability to lead development and delivery of ServiceNow solutions in client environments
Experience with Agile/Scrum methodology
Strong problem-solving skills and ability to simplify complex situations
Proficiency with Microsoft Word, Excel, and PowerPoint
Willingness and ability to continue education within the ServiceNow platform and beyond
ServiceNow Certified System Administrator (CSA), current or obtained within 6 months of hire
ServiceNow Certified Implementation Specialist (CIS) in a relevant domain, current or obtained within 6 months of hire
ITIL Foundation preferred
ServiceNow Micro-certifications preferred
Exposure to ServiceNow AI capabilities such as Now Assist and AI Agents is a plus

Benefits

Comp & perks

Official ServiceNow training to support achieving multiple certifications
Support and guidance on projects
Opportunity to develop innovative solutions with defined success expectations
Diverse and inclusive workplace
Equal opportunity workplace and affirmative action employer
Disability accommodation support