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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in leading and mentoring software engineering teams while architecting and implementing ServiceNow platform solutions. Proven ability to deliver high customer satisfaction through effective communication, facilitation, and problem-solving skills.
Highest-signal resume keywords
ServiceNow SPM ModulesCloud-Based Architecture PrinciplesBusiness ArchitectureLeadership CapabilitiesCertified System Administrator (CSA)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow ConsultingArchitectural DesignImplementation RequirementsIntegration SupportCustomer Requirements Gathering
Soft Skills
Coaching SkillsMentoring SkillsProblem-Solving SkillsCommunication SkillsTeam Motivation
Tools & Technologies
ServiceNow PlatformProject Management Tools
Certifications & Qualifications
Certified System Administrator (CSA)ServiceNow Workflow Domain Certifications
Industry Keywords
IT ServicesAdvisory ServicesProfessional ServicesMatrixed Organization
Tech Stack
Tools & technologiesCloudServiceNow
About the role
Key responsibilities & impact- Lead, coach, and mentor a team of Software Engineers
- Architect, design, and implement ServiceNow platform solutions for advisory and project professional services
- Ensure team organization, individual development, and communication align with Delivery vision
- Support teams in performing at a high level and foster inter-team collaboration and productivity
- Deliver measurable positive results within client and team timelines and budgets
- Prepare and facilitate customer workshops to capture and define customer requirements
- Collaborate with Delivery Management to create plans based on customer requirements and budget
- Research industry impact and innovative opportunities to propose product enhancements
- Provide engineers with architectural blueprints and implementation requirements
Requirements
What you’ll need- 8-12 years of experience in IT Services and ServiceNow consulting projects
- Strong knowledge of ServiceNow SPM modules
- Strong knowledge of architecture principles for cloud-based platforms
- Proven experience in business architecture
- Experience supporting large client programs from an integration and support perspective
- Strong written and verbal communication skills
- Strong leadership capabilities
- Effective facilitation, coaching, and mentoring skills with ability to motivate a team
- Strong problem-solving skills; ability to simplify complex situations
- Ability to deliver a high degree of customer satisfaction
- Comfortable working in a matrixed organization
- Comfortable working with ambiguity and change
- Bachelor’s degree in Computer Science, Business Administration, and/or equivalent work experience
- Certified System Administrator (CSA) and respective ServiceNow Workflow Domain certifications
Benefits
Comp & perks- Diverse and inclusive workplace
- Equal opportunity workplace and affirmative action employer
- Disability accommodation available upon request