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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and enhancing ServiceNow applications, particularly in Work Order Management and Service Mapping. Proficient in integrating ServiceNow solutions with REST APIs and managing Discovery processes to optimize configuration management.
Highest-signal resume keywords
ServiceNow TSM/OMT ExperienceCustom Application DevelopmentService Mapping ConfigurationREST API IntegrationCredential-Based Discovery Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow Application DevelopmentServiceNow Event Rules EnhancementIntegrated Logic DevelopmentService-Oriented ArchitectureDiscovery ConfigurationHorizontal Discovery ExtensionMID Server ManagementIdentification Rules ConfigurationCommand Line Console ProficiencyMulti-Tier Service Discovery
Soft Skills
Stakeholder CollaborationCommunication Skills
Tools & Technologies
ServiceNowREST APIsService Graph ConnectorsMultisource CMDB
Industry Keywords
Work Order ManagementService MappingConfiguration Management Database (CMDB)Application PatternsInfrastructure Patterns
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Develop customer applications for Work Order Management, scheduling, and dispatch
- Collaborate with stakeholders to identify key functionality within custom ServiceNow instances
- Enhance ServiceNow event rules to ensure proper CMDB binding
- Interact with technical SMEs to obtain environment information supporting service map and event work
Requirements
What you’ll need- Experience with TSM/OMT in ServiceNow
- Comprehension of, and ability to communicate and implement TSM/OMT solutions
- Ability to develop interfaces for user audiences using custom application models or Service Portals
- Experience developing integrated logic and functional components interfacing with ServiceNow internal services and REST APIs
- Experience with service-oriented and distributed enterprise application architecture
- Understanding of credential-less and credential-based Discovery
- Ability to install, configure, and integrate ServiceNow TSM/OMT software products, focusing on Discovery, Service Mapping, Certification Management, Service Graph Connectors, and Multisource CMDB
- Ability to prevent duplicate CIs using CI identifiers
- Ability to extend Horizontal Discovery with custom Infrastructure Patterns and Application Patterns
- Knowledge of configuring, managing, and maintaining MID servers
- Proficiency with command line console for Service Mapping
- Ability to work with and migrate patterns between environments for Service Mapping
- Proficiency configuring Identification Rules for Service Mapping
- Knowledge of Discovery of multi-tier services, including advanced pattern configuration for Service Mapping
Benefits
Comp & perks- Healthy work-life balance
- Collaborative and innovative culture
- Professional growth support
- Diversity and inclusion
- Equal opportunity workplace
- Disability accommodation support
