Solution Architect, ServiceNow, AI Engineering

NewRocket

. Architect and build responsive, accessible Service Portal and AIUX framework experiences, including custom widgets and scoped applications .

Posted 10/5/2026full-timeRemote • United States, CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in architecting and delivering responsive Service Portal solutions, leveraging modern web development technologies and AI applications. Capable of managing technical delivery, ensuring quality, and mentoring engineering teams while maintaining strong communication with stakeholders.

Highest-signal resume keywords

ServiceNow DevelopmentJavaScriptAI Application DesignFull-Stack EngineeringCCA-F Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Web DevelopmentAngularJSHTMLCSS/SCSSBootstrapTypeScriptAPI IntegrationServer-Side ScriptingLLM-Powered ApplicationsCloud Deployment

Soft Skills

Clear CommunicationTechnical LeadershipSound Judgment

Tools & Technologies

ClaudeAnthropic APIsCI/CDNow AssistServiceNow AI Agents

Certifications & Qualifications

CCA-F CertificationServiceNow CSA CertificationServiceNow CAD Certification

Industry Keywords

Service PortalFrontend ArchitectureState ManagementData ModelsAccess Controls

Tech Stack

Tools & technologies

AngularBootstrapCloudJavaScriptPythonSCSSServiceNowTypeScript

About the role

Key responsibilities & impact

Architect and build responsive, accessible Service Portal and AIUX framework experiences, including custom widgets and scoped applications
Translate high-fidelity designs into polished responsive interfaces
Lead discovery, technical design, estimation, demonstrations, and customer delivery conversations
Design and build AI applications and agentic workflows using Claude or comparable LLM platforms, enterprise APIs, and customer data
Implement retrieval, tool calling, structured outputs, and human review
Build and integrate frontend experiences, backend services, and enterprise systems within and beyond ServiceNow
Design for reliable operation through testing, evaluation, observability, and failure handling
Own technical delivery through deployment, troubleshooting, documentation, and operational handoff
Manage technical risks, scope, and quality
Evaluate AI quality, security, latency, and cost, and determine when to use AI versus deterministic automation
Contribute reusable components and delivery patterns, review code, and mentor engineers
Work directly with customers across Service Portal architecture and Forward Deployed AI Engineering engagements

Requirements

What you’ll need

Five or more years of software engineering experience, including substantial hands-on web development, ServiceNow development, and customer-facing technical leadership
Experience architecting and delivering complex Service Portal solutions using JavaScript, AngularJS, HTML, CSS/SCSS, and Bootstrap
Strong web development fundamentals, including modern JavaScript/TypeScript, frontend architecture, state management, and API integration
Strong understanding of ServiceNow architecture, server-side scripting, scoped applications, data models, access controls, and integrations
Sound judgment about configuration versus customization, with attention to platform upgradeability and long-term maintainability
Full-stack engineering capability, including backend services, APIs, and cloud deployment
Hands-on experience designing and building LLM-powered applications or agentic workflows
Practical knowledge of prompting, context management, retrieval, tool use, structured outputs, and evaluation
Ability to protect enterprise data and enforce user and system permissions across retrieval and tool execution
Strong design judgment and attention to accessibility, performance, and maintainability
Clear communication with business and technical stakeholders
CCA-F certification, or readiness and commitment to earn it shortly after joining
Preferred: production delivery of customer-facing AI applications and agentic workflows
Preferred: Claude, Anthropic APIs, MCP, AI-assisted development tools, Python, modern frontend frameworks, automated testing, CI/CD, Now Assist, ServiceNow AI Agents, enterprise search, and ServiceNow CSA or CAD certifications

Benefits

Comp & perks

Diverse and inclusive workplace
Equal opportunity workplace and affirmative action employer
Disability accommodations available upon request