Community Manager

• Own day-to-day community engagement and member experience across Nex community channels
• Publish community content, prompts, announcements, and product education
• Support and provide direction to moderators
• Maintain moderation workflows, escalation paths, and community guidelines
• Identify emerging questions, concerns, trends, and opportunities
• Build relationships with engaged families, advocates, beta testers, and super users
• Identify compelling customer stories, testimonials, and use cases
• Conduct interviews and surface stories for Brand, Content, PR, and Marketing
• Help create pathways for customers to become advocates, testers, ambassadors, or contributors
• Identify recurring themes, needs, sentiment, and customer feedback across community channels
• Gather insights through discussions, surveys, interviews, and research initiatives
• Produce recurring Voice of Community reports with actionable recommendations
• Partner with Product, Marketing, Support, and Research to ensure customer feedback reaches the right teams