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Nexcess

Engineering Manager, Experience Services

Nexcess

. Own architecture design, delivery, and roadmap for one engineering team .

Posted 9/23/2026full-timeRemote • United StatesSeniorLeadWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in software engineering leadership, architecture design, and delivery management, with a strong focus on improving team performance and operational efficiency. Proficient in hands-on coding and utilizing AI-assisted engineering tools to enhance productivity and product quality.

Highest-signal resume keywords
Software Engineering LeadershipHands-On Technical Fluency in Perl, PHP, React, and VueExperience with Relational Databases (Postgres, MariaDB)Knowledge of DORA MetricsExperience in Managed Hosting or Cloud Services

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Software EngineeringArchitecture DesignAI-Assisted EngineeringCode ReviewPayment Processing IntegrationRelational DatabasesCollaborative ScopingData-Driven ForecastingIncident ManagementHiring and Team Building
Soft Skills
Cross-Team CollaborationDirect FeedbackGrowth PlanningCommunicationProblem Solving
Tools & Technologies
AI-Assisted Engineering ToolsVersion Control SystemsContinuous Integration/Continuous Deployment (CI/CD)Monitoring ToolsProject Management Software
Industry Keywords
Managed HostingHigh-Availability ServicesCommerce SystemsSoftware ModernizationOn-Call Rotation

Tech Stack

Tools & technologies
CloudMariaDBPerlPHPPostgresReactVue.js

About the role

Key responsibilities & impact
  • Own architecture design, delivery, and roadmap for one engineering team
  • Partner with Product to shape, commit to, and deliver the roadmap
  • Own engineering outcomes for cart, checkout, order, billing, and authentication systems across Managed Hosting and Managed Applications
  • Build understanding of customers, architecture, dependencies, integrations, and operational risks
  • Ensure long-term health and evolution of owned products
  • Write specifications, review pull requests, and ship real code changes
  • Run and promote daily use of AI-assisted engineering tools and practices
  • Scope and estimate work, name unknowns, manage monthly delivery cycles, and report status honestly
  • Clear cross-team engineering dependencies before they block delivery
  • Improve DORA performance by reducing review latency, build time, environment issues, handoffs, and approval loops
  • Require tests with every change, coverage gating on changed code, and evidence in pull requests
  • Make release go/no-go decisions based on evidence
  • Conduct one-to-ones, maintain growth plans, and provide direct feedback
  • Own hiring end to end
  • Manage on-call rotation, incident follow-up, toil reduction, and bus-factor risks

Requirements

What you’ll need
  • 7+ years in software engineering, including at least one year leading engineers formally or informally
  • Hands-on technical fluency in Perl, PHP, React, and Vue
  • Experience with relational databases, including Postgres and MariaDB
  • Experience with commerce systems and payment processing integration
  • Currently hands-on and recently shipped code
  • Ability to review pull requests of AI-generated code and identify issues
  • Real, hands-on AI-assisted engineering experience with quantifiable impact
  • Evidence of making a team measurably faster
  • Knowledge of DORA metrics or an equivalent, including identifying bottlenecks and improving them
  • Experience delivering and modernizing software to committed dates through collaborative scoping and data-driven forecasting
  • Experience operating a production on-call rotation
  • Experience owning hiring end to end and maintaining a hiring bar
  • Experience leading engineers across time zones
  • Experience in managed hosting, cloud, or another high-availability service business is required

Benefits

Comp & perks
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties
  • Works from home or in a traditional climate controlled office environment