Nexcess

Technical Account Manager

• Serve as the primary technical authority for complex, strategic, or high-impact customers
• Build trusted relationships with customer executives, technical leaders, and key stakeholders
• Lead executive-level account reviews, architecture reviews, and strategic planning discussions
• Assess and design complex, distributed, or business-critical hosting environments
• Provide guidance on architecture, performance, security, scalability, resilience, and business continuity
• Lead high-risk migrations, platform transformations, architecture redesigns, and complex technical initiatives
• Serve as a senior escalation point for critical customer issues
• Coordinate senior technical resources and cross-functional teams during major customer-impacting events
• Lead post-incident and post-project reviews
• Provide functional leadership, technical direction, coaching, and mentorship to Technical Account Managers
• Establish standards for account strategy, architecture reviews, documentation, and customer engagement
• Represent strategic customer needs in product, platform, and operational planning
• Lead cross-functional initiatives that improve customer outcomes and technical service delivery
• Partner with Sales and Customer Success on complex opportunities, renewals, and account-growth strategies
• Prioritize work across multiple strategic accounts and organizational initiatives
• Provide recommendations directly to senior leadership
• Identify and address emerging risks before they affect customer outcomes or business relationships

Technical Account Manager – III

Engineer

• Own architecture design, delivery, and roadmap for one engineering team
• Build the Product partnership, shape the roadmap, commit to it, and deliver it
• Own engineering outcomes for Network Solutions' physical and virtual networking product space, including load balancing, switching, firewalls, VPN, and VPC
• Build deep understanding of customers, architecture, dependencies, integrations, and operational risks
• Ensure long-term health and evolution of owned products
• Write specifications, review pull requests, and ship real changes
• Run and promote daily use of the AI harness, agentic tooling, specification-first working, automated pull-request review, and reusable skills
• Scope and estimate roadmap work, identify unknowns, run a monthly cycle with an explicit cut line, and report status honestly
• Clear cross-team engineering dependencies before they block delivery
• Improve engineering performance toward DORA High and beyond by addressing review latency, build time, environments, handoffs, and approval loops
• Require tests with every change, coverage gating on changed code, and evidence in pull requests
• Make release go/no-go decisions based on evidence
• Hold one-to-ones, maintain growth plans, and provide direct feedback
• Own hiring end to end and maintain hiring standards
• Participate in the on-call rotation
• Ensure incidents are documented with actions closed on schedule, toil is removed, and no single point of failure remains

Engineer Manager – Network Solutions

Engineering Manager

• Own architecture design, delivery, and roadmap for one engineering team
• Partner with Product to shape, commit to, and deliver the roadmap
• Own engineering outcomes for cart, checkout, order, billing, and authentication systems across Managed Hosting and Managed Applications
• Build understanding of customers, architecture, dependencies, integrations, and operational risks
• Ensure long-term health and evolution of owned products
• Write specifications, review pull requests, and ship real code changes
• Run and promote daily use of AI-assisted engineering tools and practices
• Scope and estimate work, name unknowns, manage monthly delivery cycles, and report status honestly
• Clear cross-team engineering dependencies before they block delivery
• Improve DORA performance by reducing review latency, build time, environment issues, handoffs, and approval loops
• Require tests with every change, coverage gating on changed code, and evidence in pull requests
• Make release go/no-go decisions based on evidence
• Conduct one-to-ones, maintain growth plans, and provide direct feedback
• Own hiring end to end
• Manage on-call rotation, incident follow-up, toil reduction, and bus-factor risks

Engineering Manager, Experience Services

• Own the architecture design, delivery, and roadmap for one engineering team
• Partner with Product to shape, scope, commit to, and deliver the roadmap
• Own engineering outcomes for Commerce Solutions' WordPress, WooCommerce, Magento, and other application stacks
• Own automation, tooling, and images that keep applications current and safe to upgrade
• Build understanding of customers, architecture, dependencies, integrations, and operational risks
• Ensure long-term health and evolution of owned products
• Write specifications, review pull requests, and ship production changes
• Run and drive adoption of the AI harness, agentic tooling, specification-first workflows, automated pull-request review, and reusable skills
• Scope and estimate monthly work, identify unknowns, establish cut lines, and report status honestly
• Clear cross-team engineering dependencies before they block delivery
• Improve DORA performance by reducing review latency, build time, environment issues, handoffs, and approval loops
• Require tests with every change, coverage gating on changed code, and evidence in pull requests
• Own release go/no-go decisions based on evidence
• Hold one-to-ones, maintain growth plans, provide direct feedback, and grow engineers
• Own hiring end to end
• Operate a fair on-call rotation, close incident actions, remove toil, and eliminate single points of failure
• Take a turn on the team's on-call rotation

Engineering Manager, Commerce Solutions

Cloud Engineer

• Own architecture design, delivery, and roadmap for one engineering team
• Partner with Product to shape the roadmap, make commitments, and deliver predictably
• Own engineering outcomes for Cloud Services products including data protection, security, SSL, email, EADN, and CDN/WAF
• Build understanding of customers, architecture, dependencies, integrations, and operational risks
• Ensure long-term health and evolution of owned products
• Write specifications, review pull requests, and ship real code changes
• Run and promote daily use of the AI harness, agentic tooling, specification-first working, automated pull-request review, and reusable skills
• Scope and estimate roadmap work on a monthly cycle with explicit cut lines
• Report status honestly and renegotiate dates early when necessary
• Resolve cross-team engineering dependencies before they block delivery
• Improve DORA performance by addressing review latency, build time, environments, handoffs, and approval loops
• Require tests with every change, coverage gating on changed code, and evidence in pull requests
• Make release go/no-go decisions based on evidence
• Develop engineers through one-to-ones, growth plans, and direct feedback
• Own hiring end to end and maintain hiring standards
• Manage on-call rotation, incident follow-ups, toil reduction, and bus-factor risks

Engineer Manager, Cloud Services

Data Engineer

• Lead, mentor, and develop the Data Engineering team
• Establish expectations for performance, quality, and ownership
• Manage team priorities, workload, and delivery in alignment with business objectives
• Provide technical guidance and oversight for architecture, design, and production readiness
• Serve as an escalation point for complex technical, data quality, and delivery challenges
• Design, build, and maintain scalable data pipelines, integrations, warehouses, and supporting infrastructure
• Establish engineering standards for data architecture, modeling, reliability, performance, and maintainability
• Remain hands-on in development and resolution of complex or business-critical technical issues
• Improve automation, tooling, monitoring, and engineering practices
• Establish technical direction and priorities for Data Engineering
• Partner with Finance and other stakeholders to translate data needs into effective solutions
• Evaluate technologies, processes, and architectural approaches
• Communicate technical strategy, risks, recommendations, and infrastructure needs to leadership
• Support team and organizational objectives and perform assigned duties and special projects

Lead Data Engineer

Software Engineer

• Run and own the product engineering organization end to end, including architecture, delivery, and engineering roadmap
• Build and enable an engineering organization that ships quickly and reliably with effective AI adoption
• Align engineering work with business priorities
• Own architecture design, delivery, and engineering roadmaps
• Build the partnership with Product, shape commitments, and deliver them
• Run delivery on monthly cycles with explicit cut lines
• Scope, design, and deliver demonstrable value each month
• Design team boundaries so teams can complete work without waiting on other teams
• Establish one accountable Engineering Manager per team
• Hire, develop, and calibrate engineering managers
• Own the hiring bar and assess readiness to run teams
• Coach engineering managers to lead rather than code

Director, Engineering

Product Manager

• Develop and maintain product strategy for Managed Magento, Managed Shopware, and InterWorx
• Define target client segments, client needs, value propositions, positioning, and strategic priorities
• Develop and maintain product roadmaps covering priorities, investments, trade-offs, dependencies, and outcomes
• Recommend product priorities, investment decisions, plan structures, service tiers, add-ons, upgrade paths, licensing, and client experience improvements
• Manage product lifecycle activities, supported versions, end-of-life planning, deprecations, upgrades, and migration paths
• Translate technical capabilities and constraints into product requirements and decisions
• Partner with Engineering and Infrastructure on feasibility, architecture, capacity, performance, security, reliability, and operational risk
• Lead InterWorx strategy and roadmap planning as an internal platform component and commercially licensed product
• Use client, market, operational, and financial data to guide pricing, packaging, adoption, conversion, retention, expansion, and margin decisions
• Develop business cases and product investment recommendations
• Identify unmet client needs and lead discovery, validation, prototyping, benchmarking, and experimentation
• Define MVP scope and success measures; partner through product development and launch
• Contribute to AI vision and cross-portfolio software strategy, including AI opportunities in diagnostics, migrations, upgrades, security remediation, and support
• Establish and monitor product KPIs and technical, client, and business performance measures
• Engage directly with merchants, agencies, developers, system administrators, and client-facing teams
• Serve as a product escalation point for significant client-impacting issues
• Participate in Magento, Adobe Commerce, Shopware, hosting, developer, agency, and system administrator communities
• Build relationships with agencies, extension and plugin providers, technology partners, and platform vendors
• Lead cross-functional initiatives and facilitate collaboration across Product, Engineering, Infrastructure, Design, Marketing, Sales, Client Success, Support, Finance, and leadership
• Communicate priorities, decisions, trade-offs, risks, dependencies, and recommendations
• Share product management knowledge and mentor colleagues