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Nexcess

Technical Account Manager – III

Nexcess

. Serve as the primary technical authority for complex, strategic, or high-impact customers .

Posted 9/30/2026full-timeRemote • United StatesMid-LevelSenior💰 $110,000 - $130,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing complex technical relationships and providing strategic guidance on architecture, performance, and security for high-impact customers. Proven ability to lead cross-functional teams and initiatives that enhance customer outcomes and technical service delivery.

Highest-signal resume keywords
Technical Account ManagementHosting Infrastructure KnowledgeCustomer Relationship ManagementProject ManagementTechnical Documentation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
System ArchitectureNetworking FundamentalsWeb Application TroubleshootingTechnical Issue TroubleshootingCloud InfrastructureLinux Hosting EnvironmentsPlatform OperationsIncident Management SystemsTechnical Solution Design InterpretationProject Prioritization
Soft Skills
Stakeholder ManagementVerbal CommunicationWritten CommunicationPresentation SkillsCoaching and Mentorship
Tools & Technologies
SalesforceCRM PlatformsTicketing SystemsAWSAzureGCP
Certifications & Qualifications
Linux CertificationCloud CertificationNetworking CertificationSecurity CertificationCustomer Success Certification
Industry Keywords
IT InfrastructureBusiness ContinuityArchitecture ReviewsCustomer SuccessHigh-Value Customer AccountsISO 27001SOC 2HIPAAITIL

Tech Stack

Tools & technologies
AWSAzureCloudDNSGoogle Cloud PlatformLAMPLinux

About the role

Key responsibilities & impact
  • Serve as the primary technical authority for complex, strategic, or high-impact customers
  • Build trusted relationships with customer executives, technical leaders, and key stakeholders
  • Lead executive-level account reviews, architecture reviews, and strategic planning discussions
  • Assess and design complex, distributed, or business-critical hosting environments
  • Provide guidance on architecture, performance, security, scalability, resilience, and business continuity
  • Lead high-risk migrations, platform transformations, architecture redesigns, and complex technical initiatives
  • Serve as a senior escalation point for critical customer issues
  • Coordinate senior technical resources and cross-functional teams during major customer-impacting events
  • Lead post-incident and post-project reviews
  • Provide functional leadership, technical direction, coaching, and mentorship to Technical Account Managers
  • Establish standards for account strategy, architecture reviews, documentation, and customer engagement
  • Represent strategic customer needs in product, platform, and operational planning
  • Lead cross-functional initiatives that improve customer outcomes and technical service delivery
  • Partner with Sales and Customer Success on complex opportunities, renewals, and account-growth strategies
  • Prioritize work across multiple strategic accounts and organizational initiatives
  • Provide recommendations directly to senior leadership
  • Identify and address emerging risks before they affect customer outcomes or business relationships

Requirements

What you’ll need
  • 4+ years of experience in technical support, technical account management, customer success, systems administration, or a related field
  • 2+ years of experience managing proactive technical relationships with customers
  • Bachelor’s degree in a related field, or an equivalent combination of education and relevant experience
  • Strong knowledge of hosting infrastructure, system architecture, and platform operations
  • Working knowledge of networking fundamentals, DNS, security concepts, and web application troubleshooting
  • Demonstrated ability to troubleshoot complex, nonroutine technical issues
  • Ability to manage multiple complex projects while maintaining technical quality
  • Excellent verbal, written, presentation, and stakeholder-management skills
  • Experience working with Salesforce or another CRM platform
  • Strong understanding of IT infrastructure (cloud, on-prem, hybrid, bare-metal)
  • Experience working directly with enterprise customers in technical account management, technical support, or service delivery role
  • Ability to read and interpret technical solution designs and architecture documentation
  • Ability to triage and prioritize technical queries
  • Experience working with ticketing or incident management systems
  • Ability to produce clear documentation and handover materials
  • A fluent English speaker
  • Preferred: Advanced knowledge of enterprise-level Linux or LAMP hosting environments and control panels
  • Preferred: Experience leading customer migrations, infrastructure redesigns, or major platform changes
  • Preferred: Experience working with enterprise or high-value customer accounts
  • Preferred: Relevant Linux, cloud, networking, security, or customer success certification
  • Preferred: Familiarity with AWS, Azure, GCP, ITIL, SOC 2, ISO 27001, HIPAA, and basic scripting

Benefits

Comp & perks
  • Commission
  • Works from home option
  • Traditional climate controlled office environment
  • Reasonable accommodations for individuals with disabilities
  • Equal employment opportunity protections