Guest Experience Supervisor

NEXDINE Hospitality

. Oversee, deliver, and execute the Guest Experience .

Posted 10/27/2026full-timeGoshen • United StatesJunior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in overseeing guest experiences, managing staff, and ensuring high standards of food service and safety. Proficient in event planning, budgeting, and maintaining vendor relationships while delivering exemplary customer service.

Highest-signal resume keywords

Guest Experience ManagementCatering Event CoordinationServSafe CertificationStaff SupervisionScheduling Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Food ProductionQuality ControlInventory ManagementFinancial RecordkeepingEvent Menu Writing

Soft Skills

Customer ServiceAbility to Work Under PressureAttention to DetailCommunication Skills

Tools & Technologies

Microsoft Office Suite

Certifications & Qualifications

ServSafe CertificationChoke Safety CertificationAllergen Awareness Certification

Industry Keywords

CateringFood HandlingSanitation StandardsVendor RelationshipsClient Satisfaction

About the role

Key responsibilities & impact

Oversee, deliver, and execute the Guest Experience
Assist in managing staff and other assigned tasks
Provide exemplary customer service and oversee final presentation of food and service
Oversee daily dining services to ensure client and customer satisfaction
Inspect supplies, equipment, and work areas for conformance to standards
Build and maintain a working 2+ week schedule with at least 3 weeks posted
Purchase food and supplies as needed and maintain quality control for receiving products
Maintain vendor relationships as needed
Assist with determining staffing requirements and scheduling
Ensure safety, food handling, sanitation, uniform, and productivity standards
Assist with event menu writing and cost control
Assist with food production
Plan, execute, and coordinate events according to client standards
Assist with catering event setup and breakdown, including seating, decorations, and food displays
Supervise staff during events
Meet with prospective clients to review event requirements and execution as needed
Adhere to budgetary guidelines
Record operational data and maintain food-use and expenditure records
Assist with financial recordkeeping and inventory management
Instruct, train, and supervise cooks, servers, and utility workers
Greet and thank customers while remaining attentive and approachable
Perform other assigned duties

Requirements

What you’ll need

High school diploma or equivalent
1–3 years’ experience in similar position
Specialized training in catering
ServSafe Certification
Choke Safety Certification
Allergen Awareness Certification
Ability to provide customer service and supervise staff
Scheduling skills
Ability to work under pressure
Ability to follow written and oral instructions and procedures
Ability to sit, reach, bend, kneel, stoop, climb, and push, pull, and lift items weighing 40 pounds or less
Ability to stand for long periods of time
Manual dexterity and auditory and visual skills
Culinary school certificate or degree preferred
Microsoft Office Suite preferred

Benefits

Comp & perks

Health, Dental & Vision Insurance
Company-Paid Life Insurance
401(k) Savings Plan
Paid Time Off: Vacation, Holiday, Sick Time
Employee Assistance Program (EAP)
Career Growth Opportunities
Employee Perks & Rewards
Weekly pay via direct deposit