Guest Experience Supervisor

NEXDINE Hospitality

. Oversee daily dining and guest services to ensure resident, guest, and client satisfaction .

Posted 10/6/2026full-timeOverland Park • Kansas • United StatesJunior💰 $23 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in overseeing dining and guest services, ensuring compliance with food safety and sanitation standards, and effectively managing staff and operations. Proficient in scheduling, inventory management, and maintaining high levels of customer satisfaction.

Highest-signal resume keywords

ServSafe CertificationChoke Safety CertificationAllergen Awareness CertificationLeadership SkillsScheduling Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Inventory ManagementFood ProductionQuality ControlOperational ComplianceEvent Coordination

Soft Skills

Communication ProficiencyCustomer/Client FocusTeam-OrientedAbility to Work Under Pressure

Tools & Technologies

Microsoft Office Suite

Certifications & Qualifications

ServSafe CertificationChoke Safety CertificationAllergen Awareness Certification

Industry Keywords

Food SafetySanitation StandardsDining ServicesCateringGuest Services

About the role

Key responsibilities & impact

Oversee daily dining and guest services to ensure resident, guest, and client satisfaction
Monitor dining rooms, service areas, and workstations for cleanliness, organization, stocking, and service readiness
Inspect supplies, equipment, and work areas for safety, sanitation, and operational compliance
Report equipment concerns and assist with repair or replacement coordination
Maintain working schedules at least two weeks in advance and assist with staffing coverage
Provide hands-on coverage during meal periods, staffing gaps, opening, and closing
Communicate schedule updates, staffing concerns, call-offs, and coverage needs to management
Assist with ordering, receiving, quality control, vendor relationships, and inventory management
Ensure compliance with food safety, sanitation, food handling, uniform, attendance, productivity, and customer service standards
Plan, coordinate, set up, service, and break down special events and catering functions
Supervise event team members and ensure responsibilities are completed properly and on time
Assist with food production, plating, meal service, and other operational duties
Monitor final presentation of food, beverages, dining areas, and service quality
Respond to resident, guest, family, and client concerns and escalate unresolved issues
Follow labor budgets, purchasing guidelines, cost-control procedures, and maintain financial and operational records
Track food and supply usage, waste, shortages, expenses, and inventory discrepancies
Lead, supervise, train, coach, onboard, and support servers, utility workers, cooks, and other assigned team members
Assign responsibilities, monitor performance, provide feedback, and address employee concerns
Promote a professional, respectful, inclusive, and team-oriented workplace
Perform additional assigned duties supporting department operations

Requirements

What you’ll need

High school diploma or equivalent
1 - 3 years’ experience in similar position
Specialized training in catering
ServSafe Certification
Choke Safety Certification
Allergen Awareness Certification
Ability to work under pressure
Scheduling skills
Leadership skills
Team-oriented
Communication proficiency
Customer/client focus
Ability to stand for long periods and sit, reach, bend, kneel, stoop, climb, and push, pull, or lift items weighing 40 pounds or less
Manual dexterity and auditory and visual skills
Ability to follow written and oral instructions and procedures
Microsoft Office Suite

Benefits

Comp & perks

Generous Compensation & Benefits Package
Health, Dental & Vision Insurance
Company-Paid Life Insurance
401(k) Savings Plan
Paid Time Off: Vacation, Holiday, Sick Time
Employee Assistance Program (EAP)
Career Growth Opportunities
Employee Perks & Rewards
Weekly pay via direct deposit