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Functional Architect – Dynamics D365
Nexer Enterprise Applications. Work on implementation projects for the Sales, Marketing (Insights), Customer Service, and Field Service modules of Dynamics 365 CRM .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in Microsoft Dynamics 365 Customer Engagement, focusing on functional solutions, process automation, and customer experience strategies. Proficient in designing end-to-end solutions and integrations with Microsoft platforms while effectively bridging business and technical teams.
Highest-signal resume keywords
Microsoft Dynamics 365 Customer EngagementPower Platform (Power Apps, Power Automate, Power BI)Agile Project ManagementFunctional Testing and Deliverable ValidationSolution Evolution Roadmaps
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
Dynamics 365 CRM ImplementationFunctional DocumentationBusiness Process AutomationIntegration with AzurePlugins and WorkflowsJavaScriptAPIsCustomer Experience SolutionsAcceptance Criteria DefinitionDigital Transformation
Soft Skills
Client Discovery MeetingsCollaboration with Multidisciplinary TeamsStrategic Vision
Tools & Technologies
Microsoft AzureSharePointMicrosoft TeamsMicrosoft OutlookALM for Microsoft EnvironmentsVersion ControlDevOpsDeployment Pipelines
Industry Keywords
Customer EngagementSalesMarketingCustomer ServiceField ServiceGovernanceSecurityScalabilityIterative DeliveriesFunctional Demonstrations
Tech Stack
Tools & technologiesAzureJavaScript
About the role
Key responsibilities & impact- Work on implementation projects for the Sales, Marketing (Insights), Customer Service, and Field Service modules of Dynamics 365 CRM
- Gather information on the client’s business scenarios, processes, and procedures
- Design functional solutions based on Dynamics 365 CRM capabilities
- Prepare functional and technical documentation, including requirements specifications, process flows, integrations, and solution models
- Collaborate with multidisciplinary teams on agile projects and iterative deliveries
- Propose solutions that maximize the platform’s native capabilities before resorting to customizations
- Design end-to-end solutions and integrations with Microsoft platforms
- Contribute to the definition of Customer Experience solutions, process automation, and CRM strategies
- Bridge the gap between business departments and technical teams by aligning requirements and deliverables
- Define evolution roadmaps, implementation phases, scalability plans, and feature adoption strategies
- Conduct functional demonstrations and rapid prototyping for client validation
- Perform functional testing, validate deliverables, and define acceptance criteria
Requirements
What you’ll need- 7+ years of solid experience in projects involving Microsoft Dynamics 365 Customer Engagement, with functional expertise and an integrated technical perspective
- Knowledge of licensing and capabilities across Dynamics 365 CE modules (Sales, Customer Service, Marketing, and Field Service)
- Ability to lead client discovery meetings and translate business needs into functional solutions aligned with the Microsoft platform
- Technical and conversational English (preferred)
- Practical knowledge of the platform’s development and extensibility mechanisms, including plugins, workflows, JavaScript, and APIs
- Experience working on agile projects
- Strong command of Microsoft Dynamics 365 native functionality
- Knowledge of Power Platform (Power Apps, Power Automate, and Power BI) is preferred
- Ability to design end-to-end solutions integrating with Azure, SharePoint, Teams, and Outlook
- Experience with digital transformation, Customer Experience, business process automation, and CRM strategy projects
- Knowledge of ALM for Microsoft environments, version control, DevOps, and deployment pipelines
- Experience with multi-organization and multi-region environments, with a focus on governance, security, and scalability
- Ability to conduct functional demonstrations and rapid prototyping
- Bachelor’s degree in Business Administration, Information Systems, Engineering, Marketing, or a related field
- Ability to define solution evolution roadmaps
- Strategic vision to propose implementation phases, scalability plans, and adoption of new features
- Experience with functional testing and deliverable validation
- Ability to define acceptance criteria
- Advanced English proficiency (reading, writing, and speaking) is a strong advantage
Benefits
Comp & perks- Meal allowance of BRL 245.00 and food allowance of BRL 730.00 (CLT employment)
- Porto Seguro health insurance
- Psychological Support Program — a confidential space for listening, support, and guidance, in partnership with Instituto Estar
- Childcare allowance (CLT employment)
- Language learning incentive
- Multi-benefit card for candidates who speak English and/or Spanish (subject to assessment)
- Partnerships with Mackenzie, USP Esalq, Senac, and Renault on Demand
- Microsoft certifications
- Opportunities to work on international projects
- Payroll-deducted loan (CLT employment)
- Paid Leave — 10 days per year (PJ contractor arrangement)