Nexer Enterprise Applications

Architect

• Work on implementation projects for the Sales, Marketing (Insights), Customer Service, and Field Service modules of Dynamics 365 CRM
• Gather information on the client’s business scenarios, processes, and procedures
• Design functional solutions based on Dynamics 365 CRM capabilities
• Prepare functional and technical documentation, including requirements specifications, process flows, integrations, and solution models
• Collaborate with multidisciplinary teams on agile projects and iterative deliveries
• Propose solutions that maximize the platform’s native capabilities before resorting to customizations
• Design end-to-end solutions and integrations with Microsoft platforms
• Contribute to the definition of Customer Experience solutions, process automation, and CRM strategies
• Bridge the gap between business departments and technical teams by aligning requirements and deliverables
• Define evolution roadmaps, implementation phases, scalability plans, and feature adoption strategies
• Conduct functional demonstrations and rapid prototyping for client validation
• Perform functional testing, validate deliverables, and define acceptance criteria

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Functional Architect – Dynamics D365