Backoffice Consultant, Danish

Nexi Group

. Support Acquirers and PSPs with operational inquiries and issue resolution .

Posted 9/18/2026full-timeRemote • PolandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical and problem-solving skills while providing specialized customer support and operational services in the payments and banking sectors. Proficient in maintaining high service quality and compliance standards, with a focus on process improvements and operational efficiencies.

Highest-signal resume keywords

Strong Communication SkillsCustomer Service ExperienceAnalytical SkillsProcess Improvement ExperienceUnderstanding of Card Payment Flows

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisReport PreparationOperational EfficiencyTransaction Processing

Soft Skills

Attention to DetailRelationship BuildingDecision MakingCalm Under Pressure

Tools & Technologies

Excel

Industry Keywords

AcquirersPayment Service ProvidersFintechBankingPayments

About the role

Key responsibilities & impact

Support Acquirers and PSPs with operational inquiries and issue resolution
Analyze data and prepare reports using Excel
Provide input on process improvements and operational efficiencies
Collaborate with internal and external stakeholders
Take ownership of tasks and work independently
Maintain high service quality and compliance standards
Provide specialized customer support and operational services for Acquirers, PSPs, banks, and payment industry partners across the Nordic region

Requirements

What you’ll need

Strong communication skills in Danish and English
Ability to build relationships with internal and external stakeholders
High attention to detail and commitment to accuracy and quality
Experience in customer service, operations, payments, banking, fintech, or a related environment is an advantage
Professional proficiency in English, written and spoken
Strong analytical and problem-solving skills
Ability to make sound decisions based on available information
Ability to remain calm, focused, and effective in high-pressure situations
Experience with Acquirers, Payment Service Providers (PSPs), banks, or other financial institutions is a bonus
Understanding of card payment flows and transaction processing is a bonus
Experience driving process improvements and operational efficiencies is a bonus

Benefits

Comp & perks

Attractive salary and a competitive benefits package
Tech equipment, including the latest technology to support your work
Collaboration with an international team across Europe
Hands-on experience and structured training through PayTech University
Career development opportunities