Nexi Group

General Counsel

• Provide legal support to group units such as Technology and Procurement
• Draft and negotiate supplier contracts, including standard SaaS/software agreements and complex IT/outsourcing agreements
• Advise on disputes and contractual matters
• Provide legal support for strategic projects
• Offer professional legal advice on day-to-day operations and special projects
• Collaborate across teams, markets, and disciplines to solve complex challenges and deliver meaningful results

Senior Legal Counsel

Compliance

• Support the development, implementation, and continuous improvement of corporate governance frameworks
• Assist in maintaining and updating corporate policies, procedures, and governance documentation
• Prepare resolutions, meeting minutes, reports, presentations, and documentation for corporate bodies
• Oversee the circulation, storage, and archiving of corporate documentation
• Monitor regulatory developments and provide recommendations regarding corporate governance requirements
• Support the preparation of regulatory reports and corporate disclosures
• Cooperate with management, business stakeholders, auditors, and supervisory authorities
• Assist with internal and external audits
• Draft and update corporate documents, including policies, regulations, charters, and statutes
• Participate in standardization and continuous improvement of corporate governance processes

Junior Compliance Specialist

Account Manager

• Achieve individual sales targets and contribute to business growth
• Manage, develop, and strengthen relationships with strategic corporate clients, integrators, and system providers
• Analyze client needs and identify opportunities for new services and products
• Negotiate commercial terms in line with legal requirements and company standards
• Optimize commercial conditions and maximize the value of strategic partnerships
• Co-create and execute sales strategies and support sales budget planning
• Monitor market trends, customer expectations, and competitor activities
• Recommend improvements to products, services, sales processes, and customer experience
• Prepare business reports and analyses
• Act as a trusted advisor to clients and support long-term partnership growth

Key Account Manager

Agent

• Provide 24/7/365 fraud monitoring services for Central European clients across issuing and acquiring activities
• Manage fraud prevention services and configure fraud monitoring rules, including setup, analysis, and modification
• Manage fraud monitoring blacklists and whitelists
• Monitor and analyse transactions and make fraud-related decisions
• Cooperate with banks, partners, and local authorities to resolve fraud-related cases and analyse emerging trends
• Perform statistical analysis of registered fraud cases to identify trends and establish new fraud prevention measures
• Block and unblock cards suspected of fraudulent activity or involved in fraud attacks, including geo-blocking
• Block suspicious POS and eCommerce terminals
• Identify fraud attacks including ATM and POS skimming, misuse of lost or stolen cards, counterfeit card fraud, and MO/TO transaction fraud

Fraud Monitoring Agent

Technical Customer Success

• Lead and develop the 2nd-level technical support team, including KPI management, coaching, and workforce planning.
• Handle and coordinate escalated technical issues, particularly those involving payment terminals.
• Serve as the primary point of contact for complex technical cases.
• Work closely with 3rd-level support and product development.
• Optimize support processes and reduce resolution times.
• Maintain technical documentation and knowledge bases.
• Handle escalated customer inquiries professionally.
• Ensure clear, customer-focused communication.
• Analyze and report on ticket volumes, resolution times, and customer satisfaction.

2nd-Level Technical Support Manager

Consultant

• Support Acquirers and PSPs with operational inquiries and issue resolution
• Analyze data and prepare reports using Excel
• Provide input on process improvements and operational efficiencies
• Collaborate with internal and external stakeholders
• Take ownership of tasks and work independently
• Maintain high service quality and compliance standards
• Provide specialized customer support and operational services for Acquirers, PSPs, banks, and payment industry partners across the Nordic region

Backoffice Consultant, Danish

Sales

• Acquire new payment card merchants in the designated area
• Service current customers under the company's business care in the assigned territory
• Conduct meetings with current and potential clients
• Establish new business relationships and provide after-sales customer service
• Specify detailed terms of cooperation and execute them in accordance with legal regulations and company standards
• Prepare reports and commercial offers
• Monitor the market and competitors' activities
• Develop business relationships
• Participate in periodic training sessions and meetings organized by the regional office or company headquarters

Senior Sales Representative

German

• Manage card dispute cases and routine production tasks while meeting KPIs, SLAs, and OLAs using dedicated IT tools and systems
• Support customers in minimizing losses related to third-party payment card fraud
• Ensure compliance with relevant regulations and organizational policies
• Collaborate with Customer Service, Fraud, Legal, and vendor partners
• Handle errors, perform corrections, and investigate root causes
• Communicate with customers via email and telephone according to KPIs and SLAs
• Report incidents and maintain compliance in all actions

Junior Card Dispute Specialist, German

• Manage card dispute cases and routine production tasks in accordance with KPIs, SLAs, and OLAs
• Handle complex and high-value disputes requiring in-depth analysis
• Support customers in minimizing losses related to third-party payment-card fraud
• Ensure compliance with relevant regulations and organizational policies
• Collaborate with Customer Service, Fraud, Legal, and vendor-partner teams
• Handle errors, perform corrections, and investigate root causes
• Communicate with customers by email and telephone according to KPIs and SLAs
• Report incidents and maintain compliance in all actions
• Support Visa and Mastercard cardholders across Germany

Card Dispute Specialist, German

General

• Handle chargeback cases for POS and eCommerce transactions
• Manage BLIK-related cases and inquiries
• Apply and maintain knowledge of Visa and Mastercard chargeback regulations
• Prepare team statistics and reports upon supervisor request
• Support and train junior specialists in daily operations
• Create training materials and documentation
• Participate in online training sessions organized by Payment Schemes
• Monitor and verify Payment Scheme regulation updates for POS and eCommerce
• Ensure proper implementation of regulation updates in cooperation with Card Scheme Compliance
• Coordinate team activities in the supervisor’s absence
• Support the supervisor with ongoing operational tasks
• Independently represent the team in internal and cross-functional meetings

Senior Chargeback Dispute Specialist

Customer Advisor

• Telephone contact with clients regarding contractual agreements
• Handle client service requests
• Build, maintain, and develop business relationships with clients
• Ensure service quality and identify client needs
• Actively sell additional services based on individual client offer verification
• Renegotiate commercial terms with clients and prepare offers
• Maintain client profitability at the established level
• Prepare amendments for clients
• Take actions aimed at increasing client loyalty to the company

Customer Relation Advisor

Accountant

• Verify financial documents for formal and accounting correctness
• Ensure compliance with regulations regarding fixed assets and verify the accuracy of their settlement
• Post cost, investment, and revenue-related invoices and other accounting documents
• Post bank statements
• Settle employee business trips and other employee expenses
• Prepare reports for GUS, NBP, and Intrastat
• Ensure proper and timely closing of accounting periods
• Participate in preparing financial statements
• Actively participate in company audits
• Record and settle fixed assets and calculate depreciation