Card Dispute Specialist, German

Nexi Group

. Manage card dispute cases and routine production tasks in accordance with KPIs, SLAs, and OLAs .

Posted 9/18/2026full-timeKraków • PolandJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing cardholder disputes, chargebacks, and fraud claims while ensuring compliance with Visa and Mastercard regulations. Proficient in analytical thinking and effective communication to support customer needs and minimize losses.

Highest-signal resume keywords

Cardholder Dispute ManagementChargeback HandlingFraud PreventionVisa/Mastercard ComplianceAnalytical Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Card Scheme ProcessesDispute ResolutionFraud Claims ManagementKPI ManagementSLA AdherenceRoot Cause AnalysisAdministrative Task ManagementEmail CommunicationTelephone CommunicationMS Office 365

Soft Skills

ProfessionalismEmpathyCommunication SkillsCooperationNetworking Skills

Tools & Technologies

IT Card Scheme System Landscape

Certifications & Qualifications

Courses on Fraud PreventionCourses on Chargeback HandlingCourses on Dispute Resolution

Industry Keywords

Payment Card FraudVisaMastercardChargeback CyclesCompliance

About the role

Key responsibilities & impact

Manage card dispute cases and routine production tasks in accordance with KPIs, SLAs, and OLAs
Handle complex and high-value disputes requiring in-depth analysis
Support customers in minimizing losses related to third-party payment-card fraud
Ensure compliance with relevant regulations and organizational policies
Collaborate with Customer Service, Fraud, Legal, and vendor-partner teams
Handle errors, perform corrections, and investigate root causes
Communicate with customers by email and telephone according to KPIs and SLAs
Report incidents and maintain compliance in all actions
Support Visa and Mastercard cardholders across Germany

Requirements

What you’ll need

Fluent in German and English, speaking and writing
Ability to handle sensitive customer issues with professionalism and empathy
Good communication, cooperation, and networking skills
Experience handling customer applications and administrative tasks in a professional, positive, and effective way
Experience communicating and explaining the “why” behind issues
Ability to think analytically and detect risks
1–2 years of hands-on experience managing cardholder disputes, chargebacks, and fraud claims
Basic understanding of card scheme processes such as authorization, clearing, and settlement
Proficient in MS Office 365
Familiarity with Visa/Mastercard dispute resolution rules and chargeback cycles is essential/will be an advantage
Proficiency in IT Card Scheme system landscape will be an advantage
Courses on fraud prevention, chargeback handling, and dispute resolution are highly beneficial

Benefits

Comp & perks

Attractive salary and a competitive benefits package
Tech equipment, including the latest technology to support your work
Collaboration with an international team across Europe
Hands-on experience and structured training through PayTech University
Opportunities for career growth and professional development