Customer Care Associate

Nexi Group

. Deliver high-quality support to merchants using POS terminals through phone and ticket-based communication .

Posted 10/19/2026full-timeZagreb • CroatiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing high-quality customer support for POS terminals and related technologies, with a strong focus on troubleshooting and problem resolution. Proficient in maintaining accurate records and collaborating with partners to enhance service delivery.

Highest-signal resume keywords

Customer Service PrinciplesTroubleshooting SkillsPOS Terminal SupportInterpersonal SkillsBasic Card Business Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingRecord KeepingTechnical SupportBasic Card Products KnowledgeWord ProcessingSpreadsheet Applications

Soft Skills

Interpersonal SkillsRelationship Skills

Tools & Technologies

POS TerminalsATMs

Industry Keywords

Card Business PrinciplesCustomer Service PracticesOperational InquiriesError DetectionProcess Improvement

About the role

Key responsibilities & impact

Deliver high-quality support to merchants using POS terminals through phone and ticket-based communication
Assist customers with technical and operational inquiries
Resolve hardware and software-related issues involving POS terminals, ATMs, and cards
Respond promptly to customer inquiries using troubleshooting, documented procedures, and checklists
Maintain records of customer interactions, transactions, inquiries, comments, complaints, and actions taken
Monitor systems to detect and eliminate errors and malfunctions related to ATM network usage
Contact partners, vendors, and clients to cooperate in problem solving
Identify and analyze issues in existing processes, procedures, and services
Escalate and coordinate problem resolution and propose improvements
Provide knowledge and know-how transfer within the team

Requirements

What you’ll need

High school diploma or higher professional qualification
Basic understanding of card business principles, technology and processes
Good knowledge of customer service principles and practices
Basic knowledge about card products and services
Skilled in word processing and spreadsheet applications
Interpersonal and relationship skills
Ability to work 8-hour shifts between 7:00 a.m. and 10:00 p.m., including weekends

Benefits

Comp & perks

Attractive salary and a competitive benefits package to reward your expertise and contributions
Tech equipment, including the latest technology to support your work
Collaboration with an international team across Europe
Hands-on experience and structured training through PayTech University
Career development opportunities