Customer Relation Advisor

Nexi Group

. Telephone contact with clients regarding contractual agreements .

Posted 9/15/2026full-timeKielce • PolandJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client relationship management and service quality assurance, with a focus on achieving client loyalty and profitability. Proficient in handling customer service requests and effectively communicating in both English and Polish.

Highest-signal resume keywords

Telephone Customer Service ExperienceClient Relationship ManagementMS Office ProficiencyFluency in PolishCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Service RequestsContractual Agreement ManagementCommercial Terms RenegotiationService Quality AssuranceOffer PreparationClient Profitability Maintenance

Soft Skills

TeamworkStress ManagementGoal OrientationHigh Personal CultureGood Diction

Tools & Technologies

MS OfficeExcel

Industry Keywords

Client LoyaltyBusiness RelationshipsService SalesClient Needs Identification

About the role

Key responsibilities & impact

Telephone contact with clients regarding contractual agreements
Handle client service requests
Build, maintain, and develop business relationships with clients
Ensure service quality and identify client needs
Actively sell additional services based on individual client offer verification
Renegotiate commercial terms with clients and prepare offers
Maintain client profitability at the established level
Prepare amendments for clients
Take actions aimed at increasing client loyalty to the company

Requirements

What you’ll need

Minimum two years of experience in telephone customer service for business clients
Very good computer skills including MS Office and Excel
Higher education
Ability to work in a team and handle stressful situations
High personal culture and communication skills
Good diction and language accuracy
Ability to work under time pressure and strive to achieve set goals
Good knowledge of English and fluency in Polish (bonus skills)

Benefits

Comp & perks

Attractive salary and a competitive benefits package
Latest technology and tech equipment to support your work
International team collaboration with experts across Europe
Hands-on experience and structured training through PayTech University
Equal opportunity workplace