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Customer Relation Specialist
Nexi Group. Telephone contact with clients regarding contractual agreements .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in telephone customer service, client relationship management, and service quality assurance, with a strong focus on achieving client satisfaction and loyalty. Proficient in MS Office and Excel, with effective communication skills in both English and Polish.
Highest-signal resume keywords
Telephone Customer ServiceClient Relationship ManagementMS Office ProficiencyFluency in PolishCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Telephone Customer ServiceClient Service RequestsContractual AgreementsService Quality AssuranceCommercial Terms RenegotiationClient Profitability ManagementAmendment PreparationDigital Payments KnowledgeMS OfficeExcel
Soft Skills
TeamworkStress ManagementCommunication SkillsDictionGoal Orientation
Certifications & Qualifications
Higher Education
Industry Keywords
Client LoyaltyBusiness RelationshipsService QualityClient Needs IdentificationSales
About the role
Key responsibilities & impact- Telephone contact with clients regarding contractual agreements
- Handle client service requests
- Build, maintain, and develop business relationships with clients
- Ensure service quality and identify client needs
- Actively sell additional services based on individual client offer verification
- Renegotiate commercial terms with clients and prepare offers
- Maintain client profitability at the established level
- Prepare amendments for clients
- Take actions aimed at increasing client loyalty
- Shape the future of digital payments at Nexi
Requirements
What you’ll need- Minimum two years of experience in telephone customer service for business clients
- Very good computer skills including MS Office and Excel
- Higher education
- Ability to work in a team and handle stressful situations
- High personal culture and communication skills
- Good diction and language accuracy
- Ability to work under time pressure and strive to achieve set goals
- Good knowledge of English and fluency in Polish are bonus skills
Benefits
Comp & perks- Attractive salary and a competitive benefits package
- Tech equipment, including the latest technology to support your work
- Collaboration with an international team across Europe
- Hands-on experience and structured training through PayTech University
- Equal opportunity workplace