Junior Card Dispute Specialist, German

Nexi Group

. Manage card dispute cases and routine production tasks while meeting KPIs, SLAs, and OLAs using dedicated IT tools and systems .

Posted 9/18/2026full-timeKraków • PolandJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing card dispute cases and ensuring compliance with regulations while effectively communicating with customers. Proficient in utilizing IT tools and systems to minimize losses related to payment card fraud.

Highest-signal resume keywords

Fluent In German And EnglishExperience In Card Dispute ManagementProficient In MS Office 365Analytical Mindset And Problem-Solving SkillsFamiliarity With Visa/Mastercard Dispute Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Card Dispute ManagementFraud PreventionChargeback HandlingDispute ResolutionAuthorization ProcessesClearing ProcessesSettlement Processes

Soft Skills

ProfessionalismEmpathyCommunication SkillsCooperation SkillsNetworking Skills

Tools & Technologies

IT Card Scheme System LandscapeDedicated IT Tools

Certifications & Qualifications

Courses On Fraud PreventionCourses On Chargeback HandlingCourses On Dispute Resolution

Industry Keywords

KPISLAOLAPayment Card FraudCustomer ServiceLegal Compliance

About the role

Key responsibilities & impact

Manage card dispute cases and routine production tasks while meeting KPIs, SLAs, and OLAs using dedicated IT tools and systems
Support customers in minimizing losses related to third-party payment card fraud
Ensure compliance with relevant regulations and organizational policies
Collaborate with Customer Service, Fraud, Legal, and vendor partners
Handle errors, perform corrections, and investigate root causes
Communicate with customers via email and telephone according to KPIs and SLAs
Report incidents and maintain compliance in all actions

Requirements

What you’ll need

Fluent in German and English (speaking and writing)
Ability to handle sensitive customer issues with professionalism and empathy
Good communication, cooperation, and networking skills
Experience handling customer applications and administrative tasks in a professional, positive, and effective way
Analytical mindset and strong problem-solving skills
Strong curiosity to understand why and how
Proficient in MS Office 365
Proficiency in IT Card Scheme system landscape is an advantage
Familiarity with Visa/Mastercard dispute resolution rules and chargeback cycles is an advantage
Basic understanding of card scheme processes such as authorization, clearing, and settlement is an advantage
Courses on fraud prevention, chargeback handling, and dispute resolution are highly beneficial
A minimum of a bachelor’s degree or equivalent is preferred

Benefits

Comp & perks

Attractive salary and a competitive benefits package
Tech equipment, including the latest technology to support your work
Collaboration with experts from across Europe in an international team
Hands-on experience and structured training through PayTech University
Opportunities for career growth and development