Senior Chargeback Dispute Specialist

Nexi Group

. Handle chargeback cases for POS and eCommerce transactions .

Posted 9/15/2026contractRemote • PolandSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in chargeback processes, particularly with Visa and Mastercard regulations, while effectively supporting team operations and training junior specialists. Proficient in analytical thinking and problem-solving, with strong communication skills in both English and Polish.

Highest-signal resume keywords

Chargeback Process ManagementVisa/Mastercard Training CompletionPayment Scheme Regulation KnowledgeTeam Coordination and SupportEnglish Proficiency (B2 Level)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Chargeback Case HandlingECommerce Chargeback ProcessingAnalytical ThinkingProblem-SolvingReport PreparationTraining Material CreationRegulation MonitoringTeam Statistics ManagementKnowledge SharingDeadline Management

Soft Skills

TeamworkProactive AttitudeResponsibilityHigh Level of Accuracy

Tools & Technologies

Salesforce

Certifications & Qualifications

Visa/Mastercard Chargeback Training

Industry Keywords

Payment Scheme RegulationsPOS TransactionsECommerce TransactionsChargeback Regulations

About the role

Key responsibilities & impact

Handle chargeback cases for POS and eCommerce transactions
Manage BLIK-related cases and inquiries
Apply and maintain knowledge of Visa and Mastercard chargeback regulations
Prepare team statistics and reports upon supervisor request
Support and train junior specialists in daily operations
Create training materials and documentation
Participate in online training sessions organized by Payment Schemes
Monitor and verify Payment Scheme regulation updates for POS and eCommerce
Ensure proper implementation of regulation updates in cooperation with Card Scheme Compliance
Coordinate team activities in the supervisor’s absence
Support the supervisor with ongoing operational tasks
Independently represent the team in internal and cross-functional meetings

Requirements

What you’ll need

Minimum 4 years of experience in chargeback processes
Completed Visa/Mastercard training in chargebacks
Higher education (Bachelor’s or Master’s degree)
Strong teamwork skills and ability to share knowledge
High level of accuracy, responsibility, and ability to meet deadlines
Analytical thinking and problem-solving skills
Very good knowledge of Payment Scheme regulations, especially Visa and Mastercard
Proactive attitude and willingness to continuously develop skills
English proficiency at a minimum B2 level
Fluent Polish
Experience with eCommerce chargeback processing (bonus skill)
Knowledge of and experience working with Salesforce (bonus skill)

Benefits

Comp & perks

Attractive salary and a competitive benefits package
Tech equipment, including the latest technology to support your work
Collaboration with an international team
Hands-on experience and structured training through PayTech University
Equal opportunity workplace