Technical Process & Documentation Specialist

Nexi Group

. Create, maintain, and update the team’s operational and technical documentation .

Posted 10/7/2026full-timeGland • SwitzerlandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in creating and maintaining operational and technical documentation, with a strong focus on organization, process improvement, and effective communication in both French and English. Proficient in utilizing Microsoft 365 applications and collaborative tools to enhance documentation accessibility and support team efficiency.

Highest-signal resume keywords

CFC In IT OperationsMicrosoft 365 ProficiencyDocumentation ManagementBilingual Communication (French & English)Organizational Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Documentation CreationProcess ImprovementTechnical WritingProcess Diagram ProductionUser Guide Development

Soft Skills

Attention To DetailAnalytical MindsetIndependent WorkStakeholder Interaction

Tools & Technologies

SharePointSalesforceMicrosoft Teams

Certifications & Qualifications

CFC In IT Operations

Industry Keywords

Operational DocumentationIT EnvironmentCollaborative ToolsWork Instructions

About the role

Key responsibilities & impact

Create, maintain, and update the team’s operational and technical documentation
Formalize procedures, work instructions, and user guides
Document existing processes and identify opportunities for improvement
Organize and maintain documentation repositories using SharePoint, Teams, and Salesforce
Collaborate with subject-matter experts to capture and structure their knowledge
Produce process diagrams, quick reference guides, and training materials
Ensure documentation remains up to date and easily accessible
Contribute to the continuous improvement of the team’s working methods
Support new employees through clear and well-structured documentation

Requirements

What you’ll need

CFC in IT Operations or an equivalent qualification
Initial experience in an operational or IT environment is an asset
Strong interest in organization, processes, and document management
Good understanding of IT and collaborative tools
Excellent written communication skills in French
Good command of professional English
Very good proficiency with Microsoft 365 applications (Word, Excel, PowerPoint, Teams, SharePoint)
Knowledge of Salesforce is an asset
Strong organizational skills and great attention to detail
Ability to work independently and in a structured manner
Comfortable interacting with a wide range of stakeholders
Analytical mindset and a desire to improve working methods
French: Native speaker or excellent proficiency
English: Good professional working level
German: An asset
Please submit your CV in English

Benefits

Comp & perks

6 weeks of paid vacation
Remote work possible depending on team needs
Contribution toward transportation costs
Laptop and professional equipment provided
Modern and collaborative working environment
Professional development opportunities
Integration into a dynamic and international team