Nexla

Solutions Engineer

• Own the technical relationship for a portfolio of accounts
• Lead customer onboarding and implementation from integration design through production
• Manage difficult customer conversations and agree on next steps
• Identify and document risks early
• Translate technical situations for data engineers, security reviewers, and executives
• Troubleshoot failed runs, schema drift, connector and authentication failures, connectivity problems, and performance issues
• Perform first-line diagnosis and provide engineering with clear reproductions for escalations
• Partner with CSM and Support on renewal risk and hand expansion signals to Sales
• Mentor other Solutions Architects on customer handling and problem solving

Explore Senior Solutions Architect – Remote, Americas at Nexla. Review requirements and application details.