Customer Operations Manager

Next Level Coffee GmbH

. Work closely with the Head of Customer Love and actively shape the Customer Love function .

Posted 11/10/2026full-timeBerlin • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Support and Customer Experience, with a strong focus on process optimization and automation using tools like n8n. Proficient in analyzing customer feedback and implementing improvements while collaborating effectively across departments.

Highest-signal resume keywords

Customer Support ExperienceProcess OptimizationN8n Automation DevelopmentBilingual Proficiency in German and EnglishAI-Powered Workflow Understanding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ExperienceProcess BuildingData AnalysisAutomation ImplementationCustomer Communication

Soft Skills

EmpathyOwnershipEnthusiasmStructured Work ApproachIndependent Responsibility

Tools & Technologies

N8nZapierMakeHelpdesk SystemsCRM Systems

Industry Keywords

Customer LoveCustomer OperationsCustomer FeedbackEscalation ManagementCollaboration

About the role

Key responsibilities & impact

Work closely with the Head of Customer Love and actively shape the Customer Love function
Take independent responsibility for strategic and operational Customer Love projects, including processes, tools, automation, scaling, and AI-powered workflows
Contribute to day-to-day customer operations, including tickets, customer communication, and escalations
Act as a point of contact and sparring partner for Customer Love Agents
Build, develop, and document support processes
Work with helpdesk, CRM, and automation systems and continuously optimize them
Develop and expand n8n automations and implement new automation ideas
Analyze customer feedback, tickets, and data to identify and implement specific improvements
Collaborate closely with Product, Operations, Marketing, and Tech
Ensure that the Customer Love Manifesto is reflected in everyday work

Requirements

What you’ll need

Several years of experience in Customer Support, Customer Experience, or a customer-facing operations environment
Experience both in direct customer work and in building or optimizing processes
Ability to work on topics in a structured, independent, and responsible manner
Excellent understanding of tools and systems, ideally including AI-powered workflows
Strong empathy, ownership, and enthusiasm for taking responsibility
Excellent German and English language skills
Willingness to learn n8n, or ideally experience with n8n or similar tools such as Zapier or Make

Benefits

Comp & perks

Hybrid working – work remotely while meeting regularly as a team
A home-office setup tailored to your work needs
Fitness programs
Childcare allowance
Coffee supplied for your home
Many other benefits
The opportunity to help build a company from the ground up
The empowerment to make first-class decisions