Next Level Coffee GmbH

Operations

• Work closely with the Head of Customer Love and actively shape the Customer Love function
• Take independent responsibility for strategic and operational Customer Love projects, including processes, tools, automation, scaling, and AI-powered workflows
• Contribute to day-to-day customer operations, including tickets, customer communication, and escalations
• Act as a point of contact and sparring partner for Customer Love Agents
• Build, develop, and document support processes
• Work with helpdesk, CRM, and automation systems and continuously optimize them
• Develop and expand n8n automations and implement new automation ideas
• Analyze customer feedback, tickets, and data to identify and implement specific improvements
• Collaborate closely with Product, Operations, Marketing, and Tech
• Ensure that the Customer Love Manifesto is reflected in everyday work

Explore Customer Operations Manager at Next Level Coffee GmbH. Review requirements and application details.

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Customer Operations Manager