Executive Assistant, Customer Success

Next Level Technologies

. Onboard new clients . Ensure the success and satisfaction of the assigned client portfolio . Track engagement and retention metrics . Identify opportunities to improve the customer journey . Take a consultative

Posted 11/7/2026full-timeCuritiba • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and Client Relations, focusing on client onboarding, engagement tracking, and retention metrics. Proficient in utilizing digital tools and CRM systems to enhance the customer journey and ensure client satisfaction.

Highest-signal resume keywords

Customer Success ExperienceClient Relations ExpertiseCRM KnowledgeAnalytical MindsetStrong Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Organizational SkillsEmpathyActive ListeningProactivityProblem-Solving Focus

Tools & Technologies

Digital ToolsCRM Systems

Industry Keywords

Client OnboardingCustomer Journey ImprovementEngagement MetricsRetention MetricsConsultative Approach

About the role

Key responsibilities & impact

Onboard new clients
Ensure the success and satisfaction of the assigned client portfolio
Track engagement and retention metrics
Identify opportunities to improve the customer journey
Take a consultative approach to maximize results
Maintain frequent and strategic communication with clients

Requirements

What you’ll need

Experience in Customer Success, Customer Service, or Client Relations
Excellent verbal and written communication skills
Strong organizational skills and the ability to manage multiple clients
Analytical, results-oriented mindset
CRM knowledge is a plus
Proficiency with digital tools
Empathy and active listening skills
Proactivity and a strong sense of ownership
Problem-solving focus