Customer Service Representative II

NextEra Energy, Inc.

. Handle incoming customer calls regarding power outages, billing inquiries, new service connections, and general account questions .

Posted 10/26/2026full-timePensacola • Florida • United StatesJunior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively handling inquiries and resolving issues while maintaining professionalism and empathy. Proficient in using technology to provide timely solutions and support to customers.

Highest-signal resume keywords

Customer Service ExperienceProblem SolvingEffective CommunicationTeam CollaborationFlexibility and Adaptability

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Active ListeningEmpathySelf-MotivationReliabilityPositive Attitude

Tools & Technologies

TeamsWebex

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer InquiriesBilling SupportPower OutagesService ConnectionsFraud Reporting

About the role

Key responsibilities & impact

Handle incoming customer calls regarding power outages, billing inquiries, new service connections, and general account questions
Use real-time information and technology to resolve customer needs on the first call
Answer questions, resolve concerns, educate customers on energy use, and provide support
Research, troubleshoot, and problem solve to deliver solution-driven results
Follow up when needed to achieve one-contact resolution
Listen actively, understand customer needs, and demonstrate empathy and professionalism
Respond to and resolve non-routine customer requests, inquiries, and complaints about billing, policies, and other matters
Respond to assist agencies’ inquiries efficiently and courteously
Record and process commitments on customer accounts
Work with Area Coordinators to resolve agency/customer issues
Report fraudulent conditions to management
Provide direction and guidance to less experienced team members
Collaborate with supervisors, teammates, and colleagues using Teams, Webex, and webcams
Perform other job-related duties as assigned

Requirements

What you’ll need

High School Grad / GED
1+ years of experience
Self-driven and motivated
Excellent communicator — friendly, courteous, and helpful
Strong problem solver able to resolve customer issues
Reliable and dependable in attendance and performance
High integrity and consistently positive attitude
Flexible and adaptable in a fast-paced, changing environment
Committed to striving for excellence every day
Ability to work 40 hours per week, Monday-Friday 9AM-6PM, with rotating Saturday schedules after training

Benefits

Comp & perks

5-6 weeks of comprehensive paid training
Overtime opportunities are available
401(k) Retirement Plan
Pension Plan
Life Insurance
Medical, Dental, Vision & Legal Plans
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Paid Vacation & Holidays
Employee Assistance Program (EAP)
Tuition Reimbursement
Tuition Loan Repayment Program
Internal career paths
Reasonable accommodation in the application and selection process