Customer Support Representative II – Bilingual Spanish, Overnight

NextEra Energy, Inc.

. Handle incoming customer calls regarding power outages, billing inquiries, new service connections, and general account questions .

Posted 10/6/2026full-timeMiami • Florida • United StatesJunior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively handling inquiries and resolving issues while utilizing technology for efficient communication. Bilingual in Spanish, capable of adapting responses to diverse customer needs and collaborating with team members across various platforms.

Highest-signal resume keywords

Customer Service ExperienceBilingual SpanishProblem SolvingActive ListeningTechnology Utilization

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyProfessionalismAdaptabilityCollaboration

Tools & Technologies

TeamsWebexWebcams

Industry Keywords

Power OutagesBilling InquiriesNew Service ConnectionsMedical Essential Service ProgramOn Call Activation

About the role

Key responsibilities & impact

Handle incoming customer calls regarding power outages, billing inquiries, new service connections, and general account questions
Use real-time information and technology to resolve customer needs on the first call
Answer questions, resolve concerns, educate customers on energy use, and support customers when issues arise
Research, troubleshoot, and problem solve to deliver solution-driven results
Follow up when needed to achieve one-contact resolution
Listen actively, understand customer needs, and demonstrate empathy and professionalism
Collaborate with supervisors, teammates, and colleagues across the organization using Teams, Webex, webcams, and other virtual tools
Respond to customer requests, inquiries, complex billing issues, complaints, and high bills
Adapt responses to different situations and identify who should handle more complex calls
Assist with agency inquiries and the Medical Essential Service Program (MESP)
Transfer or refer sales leads
Report fraudulent conditions to management
Assist during On Call activation for capacity shortfall
Perform other job-related duties as assigned

Requirements

What you’ll need

High School Grad / GED
Experience: 0+ years
Bilingual Spanish
Ability to work full-time, 40 hours per week, on an overnight schedule from 11:00 PM to 7:00 AM, including weekend coverage
Ability to attend mandatory on-site training
Preferred: Associate's Degree
Preferred: Bachelor's Degree
Preferred: Customer Service Experience: 1+ years

Benefits

Comp & perks

401(k) Retirement Plan
Pension Plan
Life Insurance
Medical, Dental, Vision & Legal Plans
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Paid Vacation & Holidays
Employee Assistance Program (EAP)
Tuition Reimbursement
Tuition Loan Repayment Program
6-8 weeks of comprehensive paid training
Overtime opportunities based on business needs
Internal career paths
Reasonable accommodation in the application and selection process