Senior Product Services Engineer

NextEra Energy, Inc.

. Provide Level 2 Technical Support for in-house optimization products, business services, and operations .

Posted 9/15/2026full-timeJuno Beach • Florida • United StatesSenior💰 $103,200 - $154,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates technical expertise in software development and data analytics, with a strong ability to troubleshoot application, network, and cloud environment resources. Effectively communicates technical issues to non-technical customers while driving process improvements and enhancing customer satisfaction.

Highest-signal resume keywords

Level 2 Technical SupportTroubleshooting Application IssuesCloud Environment ResourcesRoot-Cause AnalysisCustomer Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software DevelopmentData AnalyticsAPI DiagnosisIncident ManagementTroubleshooting GuidesRunbook CreationAutomation ImplementationService MonitoringConfiguration ManagementCustomer Support

Soft Skills

Communication SkillsTeam CoachingPrioritizationProblem-SolvingOperational Discipline

Tools & Technologies

DashboardsLogsMetricsAlertsIncident Channels

Industry Keywords

Technical SupportCustomer ExperienceService HealthOperational CoverageOn-Call Pager Rotation

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Provide Level 2 Technical Support for in-house optimization products, business services, and operations
Respond to tickets, emails, alerts, calls, and incident channels from report through resolution
Diagnose issues across APIs, authentication, networking, cloud services, application logs, data flows, configurations, and customer environments
Assess incident severity, coordinate responders, communicate status and workarounds, and restore service
Identify recurring customer pain points and translate them into product, reliability, and supportability improvements
Create and improve runbooks, troubleshooting guides, known-issue documentation, support playbooks, and customer-facing technical guidance
Represent customer and support needs during planning, testing, release readiness reviews, maintenance windows, and post-release validation
Evaluate customer impact, dependencies, rollback plans, communications, and operational coverage for controlled changes
Use dashboards, logs, metrics, traces, and alerts to monitor service health
Drive root-cause analysis and replace recurring manual fixes with tested automation and permanent corrective actions
Handle customer data and production access responsibly and escalate vulnerabilities or control gaps
Participate in a rotating pager schedule, including outside normal business hours
Coach teammates in troubleshooting, customer communication, incident management, and operational discipline
Partner with Software Development, Product, Security, and business teams
Establish root causes and provide software and training solutions to improve customer experience
Work with product owners to prioritize system enhancements and influence product roadmaps
Drive process improvements and customer satisfaction
Perform other job-related duties as assigned

Requirements

What you’ll need

High School Grad / GED
Bachelor's or Equivalent Experience
4+ years of experience
Bachelor's - Information Systems (preferred)
Master's Degree (preferred)
Technical expertise in software development and data analytics
Experience troubleshooting application, network, host/virtual machine, and cloud environment resources
Participation in an on-call pager rotation is required
Ability to communicate technical issues to non-technical customers via phone, email, or chat
Ability to handle large-scale, high-profile projects and deadlines
Ability to independently prioritize multiple tasks in a fast-paced environment

Benefits

Comp & perks

Wide range of benefits to support employees and their eligible family members
Relocation Provided, if applicable