Senior Technical Account Manager, Greater St. Louis Area

NextGen Healthcare

. Serve as the dedicated strategic advisor, operational anchor, and technical champion for key ambulatory partners .

Posted 10/28/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical account management, focusing on operational stabilization, EHR/PM workflow optimization, and cloud hosting solutions, particularly in AWS. Proven ability to build trusted relationships with healthcare partners while effectively troubleshooting technical issues and driving product improvements.

Highest-signal resume keywords

Technical Account ManagementCloud Hosting ExpertiseEHR/PM Workflow OptimizationPerformance MonitoringCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting HardwareTroubleshooting SoftwareOperating System KnowledgeApplication-Related IssuesPerformance MonitoringSystems Health ChecksCapacity PlanningCloud HostingAWS KnowledgeMicrosoft Office

Soft Skills

Leadership Through Critical IncidentsCommunicationOrganizationProblem SolvingCollaborationCustomer Focus

Industry Keywords

Healthcare ObjectivesOperational StabilizationTechnical GuidanceService DisruptionsClient Gap Analysis

Tech Stack

Tools & technologies

AWSCloud

About the role

Key responsibilities & impact

Serve as the dedicated strategic advisor, operational anchor, and technical champion for key ambulatory partners
Own account operational stabilization and relationship recovery
Partner with executive leadership, clinic administrators, clinical end-users, and IT teams
Restore confidence and establish predictable EHR/PM workflows
Resolve long-standing friction points and align software solutions with healthcare objectives
Support solutions, provide technical guidance, and advocate for customers
Maintain operationally healthy environments while reducing cost and complexity
Develop trusted customer relationships and understand business needs and technical challenges
Drive technical discussions regarding incidents, trade-offs, and risk management
Collaborate with Solutions Architects, Business Developers, Professional Services Consultants, Sales Account Managers, and C-suite executives
Review service disruptions and metrics
Proactively solve problems and identify customer opportunities
Develop methods, techniques, and evaluation criteria for obtaining results
Provide ongoing maintenance, including updates, patching, and antivirus updates
Troubleshoot hardware, software, operating system, and application-related issues
Conduct performance monitoring, systems health checks, and capacity planning
Report project or task progress to stakeholders
Identify and document issues before client impact
Drive product improvement across organizational teams
Support client gap analysis between current and future states
Configure solutions to meet client needs
Perform other duties supporting the overall position objective

Requirements

What you’ll need

Bachelor's degree, or any combination of education and experience which would provide the required qualifications
5 years' relevant experience as Technical Account Manager or similar
Cloud hosting expertise, with a preference towards AWS knowledge and certifications
Experience in the medical field preferred
Knowledge of troubleshooting hardware, software, operating systems, and application-related issues
Knowledge of performance monitoring, systems health checks, and capacity planning
Knowledge of cloud hosting, AWS, and Microsoft Office
Skills in leadership through critical incidents, communication, organization, problem solving, collaboration, technical acumen, and customer focus
Ability to work effectively in a fast-paced environment, prioritize workload, multitask, and meet deadlines