NextGen Healthcare

Account Executive

• Achieve assigned sales quota through effective management of opportunities within an assigned book of business or territory
• Build and maintain productive client relationships through regular customer meetings, understanding client needs, and positioning appropriate products and solutions
• Execute prospecting, discovery, solution presentation, proposal development, and closing activities
• Collaborate with internal teams to address client questions, resolve issues, and ensure a positive customer experience throughout the sales and post-sale lifecycle
• Lead the development and execution of account plans
• Conduct product and solution presentations and demonstrations aligned to customer needs
• Support contract discussions and pricing conversations with guidance from sales leadership
• Maintain accurate pipeline activity, forecasts, and account documentation in CRM tools
• Identify opportunities to quantify client value and return on investment
• Support creation of reference materials or case studies when appropriate
• Stay current on company products, services, and market trends to effectively position solutions
• Travel occasionally for team meetings and business events, with additional travel as needed for client consultations
• Perform other duties supporting the overall objective of the position

Operations

• Design, build, and maintain scalable cloud infrastructure on AWS and/or GCP
• Develop and maintain Terraform Infrastructure-as-Code for reproducible, version-controlled deployments
• Implement and manage IAM solutions, including Okta and Auth0 integrations
• Lead AIOps initiatives to automate monitoring, incident response, and remediation
• Mentor junior engineers on cloud infrastructure, DevOps, and automation
• Collaborate with development and operations teams to ensure reliability, security, and performance
• Implement CI/CD pipelines and deployment automation
• Monitor, troubleshoot, and optimize cloud infrastructure performance, costs, and security
• Participate in on-call rotations and incident response

Specialist II, Cloud Platform – Operations

Technical Account Manager

• Serve as the dedicated strategic advisor, operational anchor, and technical champion for a key ambulatory healthcare partner
• Own account operational stabilization and relationship recovery
• Travel regularly within a 25-mile radius of St. Louis and establish a hands-on on-site presence
• Partner with executive leadership, clinic administrators, clinical end-users, and IT teams
• Restore client confidence and establish predictable EHR/PM workflows
• Resolve long-standing friction points and align software solutions with the healthcare mission
• Support solutions, provide technical guidance, and advocate for the customer
• Maintain operationally healthy environments while reducing cost and complexity
• Develop trusted customer relationships and understand business needs and technical challenges
• Drive technical discussions concerning incidents, trade-offs, and risk management
• Collaborate with Solutions Architects, Business Developers, Professional Services Consultants, Sales Account Managers, and C-suite executives
• Review service disruptions and metrics
• Proactively solve problems and identify customer opportunities
• Develop methods, techniques, and evaluation criteria for obtaining results
• Coordinate ongoing maintenance, including updates, patching, and antivirus updates
• Troubleshoot hardware, software, operating system, and application-related issues
• Conduct performance monitoring, systems health checks, and capacity planning
• Report project or task progress to stakeholders
• Identify and document issues before client impact
• Drive product improvement with cross-functional teams
• Support client gap analysis between current and future states
• Perform other duties supporting the overall objective of the position

Senior Technical Account Manager – Greater St. Louis Area

Advisor

• Lead integration projects and provide advanced technical expertise to support clients through strategic advisory and technical problem-solving
• Design and implement data integration solutions, including ETL workflows and interfaces, to facilitate seamless data exchange between healthcare systems
• Create and deploy APIs and custom solutions to enhance system interoperability and meet client-specific requirements
• Lead troubleshooting and root-cause analysis for complex data integration issues, providing effective resolutions in a timely manner
• Ensure solutions adhere to healthcare standards such as HL7, FHIR, and HIPAA, maintaining data security and regulatory compliance
• Provide technical guidance and mentorship to entry-level team members
• Collaborate with clients to understand requirements, align solutions with business goals, and deliver strategic advisory services
• Perform other duties that support the overall objective of the position

Senior Interoperability and Integration Solutions Advisor

Full-stack Engineer

• Conduct security assessments
• Implement security best practices
• Collaborate with product teams to ensure products meet high security standards
• Perform security reviews and threat modeling of product features and architectures
• Develop and maintain security tooling, guidelines, and standards for product development
• Provide security guidance and support to product teams throughout the software development lifecycle
• Research and evaluate new security technologies and solutions
• Stay up to date with the latest security trends and threats
• Integrate security tools into CI/CD and finetune rules to reduce false positives
• Write scripts to automate manual tasks
• Perform other duties supporting the overall objective of the position

Account Executive

Specialist II, Cloud Platform – Operations

Senior Technical Account Manager – Greater St. Louis Area

Senior Interoperability and Integration Solutions Advisor

Senior Engineer I, Product Security