Senior Technical Account Manager – Greater St. Louis Area

NextGen Healthcare

. Serve as the dedicated strategic advisor, operational anchor, and technical champion for a key ambulatory healthcare partner .

Posted 9/18/2026full-timeSt. Louis • Missouri • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Cloud Hosting, particularly with AWS, and possesses strong technical acumen in troubleshooting hardware, software, and operating systems. Proven ability to develop trusted customer relationships and effectively manage operational stabilization in a healthcare environment.

Highest-signal resume keywords

Cloud Hosting ExpertiseAWS Knowledge and CertificationsTechnical Account Management ExperiencePerformance Monitoring and Capacity PlanningHealthcare Industry Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Troubleshooting Hardware IssuesTroubleshooting Software IssuesOperating System KnowledgeApplication-Related Issue ResolutionPerformance MonitoringSystems Health ChecksCapacity PlanningEHR/PM Workflow ManagementTechnical GuidanceCost Reduction Strategies

Soft Skills

Leadership Through Critical IncidentsCommunicationOrganizationProblem SolvingCollaboration

Tools & Technologies

Microsoft OfficeCloud Hosting PlatformsEHR SystemsPM Systems

Industry Keywords

Ambulatory HealthcareClient Relationship ManagementOperational StabilizationTechnical ChampionCustomer Focus

Tech Stack

Tools & technologies

AWSCloud

About the role

Key responsibilities & impact

Serve as the dedicated strategic advisor, operational anchor, and technical champion for a key ambulatory healthcare partner
Own account operational stabilization and relationship recovery
Travel regularly within a 25-mile radius of St. Louis and establish a hands-on on-site presence
Partner with executive leadership, clinic administrators, clinical end-users, and IT teams
Restore client confidence and establish predictable EHR/PM workflows
Resolve long-standing friction points and align software solutions with the healthcare mission
Support solutions, provide technical guidance, and advocate for the customer
Maintain operationally healthy environments while reducing cost and complexity
Develop trusted customer relationships and understand business needs and technical challenges
Drive technical discussions concerning incidents, trade-offs, and risk management
Collaborate with Solutions Architects, Business Developers, Professional Services Consultants, Sales Account Managers, and C-suite executives
Review service disruptions and metrics
Proactively solve problems and identify customer opportunities
Develop methods, techniques, and evaluation criteria for obtaining results
Coordinate ongoing maintenance, including updates, patching, and antivirus updates
Troubleshoot hardware, software, operating system, and application-related issues
Conduct performance monitoring, systems health checks, and capacity planning
Report project or task progress to stakeholders
Identify and document issues before client impact
Drive product improvement with cross-functional teams
Support client gap analysis between current and future states
Perform other duties supporting the overall objective of the position

Requirements

What you’ll need

Bachelor's degree
Any combination of education and experience which would provide the required qualifications for the position
5 years' relevant experience as Technical Account Manager or similar
Cloud Hosting expertise, with a preference towards AWS knowledge and certifications
Experience in the medical field preferred
Knowledge of troubleshooting hardware, software, operating systems, and application-related issues
Knowledge of performance monitoring, systems health checks, and capacity planning
Knowledge of cloud hosting and AWS
Knowledge of Microsoft Office
Skills in leadership through critical incidents, communication, organization, problem solving, collaboration, technical acumen, and customer focus
Ability to work effectively in a fast-paced environment, prioritize workload, multitask, and meet deadlines

Benefits

Comp & perks

Equal opportunity employer committed to diversity and an inclusive environment for all employees