Vice President, Client Management

NextGen Healthcare

. Lead strategic planning and develop and maintain RCM client relationships .

Posted 10/26/2026full-timeRemote • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Revenue Cycle Management (RCM) with a focus on client relationship management, strategic planning, and operational performance optimization. Proven ability to leverage analytics and technology to enhance client success and drive service expansion.

Highest-signal resume keywords

Revenue Cycle Management ExpertiseClient Relationship ManagementStrategic PlanningLeadership and Executive CommunicationPractice Management Software Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Revenue Cycle ManagementOperational Performance AnalysisClient Engagement StrategiesAnalytics-Driven Decision MakingService Expansion IdentificationBest Practices ImplementationBusiness Process KnowledgePerformance Metrics OversightRisk Area IdentificationClient Dashboard Development

Soft Skills

LeadershipNegotiationStrategic ThinkingAnalytical SkillsCross-Functional Collaboration

Tools & Technologies

Practice Management Software

Industry Keywords

Health Management Information SystemsClient SuccessOperational ScalabilityExecutive-Level RelationshipsAI-Enabled Models

About the role

Key responsibilities & impact

Lead strategic planning and develop and maintain RCM client relationships
Develop continuous knowledge of RCM client revenue cycle trends and identify proactive measures aligned with best practices
Develop and maintain client executive engagement and relationship management
Develop a new operating model for client success with different leverage models for different client segments
Establish an analytics-driven client success playbook and client dashboards
Shape client support and service needs as the organization pivots to AI- and technology-enabled models
Champion enterprise-wide process, system, and product enhancements to optimize operational performance and scalability
Cultivate and manage executive-level relationships with key, high-value, and complex clients in collaboration with the Client Success team
Provide high-level consultation and thought leadership to clients using revenue cycle management expertise
Oversee analysis of operational performance metrics, identify critical trends and risk areas, and partner with internal operational leaders to achieve SLAs, performance targets, and client satisfaction goals
Identify and advance service expansion opportunities in collaboration with Sales and Marketing
Perform other duties supporting the overall objective of the position

Requirements

What you’ll need

Bachelor's Degree in Business Administration, Health Management Information Systems or related field
Any combination of education and experience which would provide the required qualifications for the position
10+ years of progressive RCM experience or related leadership roles
Practice Management Software experience
Knowledge of Revenue Cycle Management best practices
Knowledge and understanding of business processes and drivers for large providers
Leadership, executive-level communication and presentation, negotiation, strategic, and analytical skills
Ability to leverage best practices to identify and ensure customer needs and opportunities to improve internal practices and efficiencies
Ability to manage and establish credibility within an organization
Ability to demonstrate supportive cross-functional relationships with peers, clients, partners, and management
Ability to oversee and balance multiple competing priorities

Benefits

Comp & perks

Equal opportunity employer committed to diversity and an inclusive environment for all employees