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About the role
Key responsibilities & impact- Partner with customer teams to understand business challenges and define Nexthink solutions
- Lead workshops and consultative sessions
- Translate customer needs into actionable use cases and solution designs
- Guide customers through adoption and help them realize measurable value
- Configure and deploy Nexthink solutions
- Build dashboards, investigations, alerts, and automations
- Analyze endpoint data to generate insights and optimize solutions
- Troubleshoot issues using structured problem-solving methods
- Document configurations and solution designs for customer knowledge transfer
- Collaborate with seasoned consultants through pair engagements and mentorship
- Build technical depth through hands-on experience and structured training
- Refine problem-solving, communication, and customer-management skills
- Contribute to a supportive team culture
Requirements
What you’ll need- 1–2 years of IT, technical support, or business-focused technology experience
- Hands-on familiarity with DEX (Digital Employee Experience) concepts
- Baseline EUC (End-User Computing) knowledge, including Windows, endpoint management, or basic system support
- Ability to communicate technical information clearly to business and IT stakeholders
- Customer-facing consulting or advisory experience (nice to have)
- Prior consulting, PSA tools, or project management exposure (nice to have)
- Scripting or API integration experience (nice to have)
- Experience with analytics or data interpretation (nice to have)
Benefits
Comp & perks- 100% company-covered health, dental, and vision benefits
- Access to life insurance, long-term disability, and accidental death/personal loss coverage
- Flexible hours
- Unlimited paid time off
- 15 days of holidays
- 11 company-paid holidays
- 3 extra paid days for volunteering
- Hybrid work model balancing office and remote work
- Structured onboarding
- Free access to professional training platforms
- Up to 16 weeks of paid leave for birthing parents/primary caregivers
- 6 weeks of paid leave for secondary caregivers
- 401(k) plan with up to 4% company matching contributions and immediate vesting
- Bonuses for referring successful hires after three months of continuous employment
- Commission or performance bonus plan may be included