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Nextiva

Inside Sales Representative, Customer Expansion

Nextiva

. Drive revenue growth within Nextiva’s existing small business customer base .

Posted 9/16/2026full-timeGuadalajara • MexicoJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer engagement and sales skills, with a proven ability to drive revenue growth through upselling and cross-selling. Proficient in utilizing AI tools and Salesforce to enhance customer interactions and maintain accurate sales pipelines.

Highest-signal resume keywords
Revenue GrowthCustomer EngagementSalesforce ProficiencyAI Tools FamiliarityB2B Customer Support

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Revenue-Related GoalsSales Pipeline ManagementProduct DemonstrationsTechnical Concept SimplificationOutbound Sales
Soft Skills
Strong OrganizationAttention to DetailSelf-MotivatedCoachabilityProfessional Communication
Tools & Technologies
SalesforceAI ToolsChatGPTCopilot
Industry Keywords
SaaSUCaaSCCaaSTelecommunicationsB2B Environment

About the role

Key responsibilities & impact
  • Drive revenue growth within Nextiva’s existing small business customer base
  • Identify and close upsell and cross-sell opportunities
  • Proactively engage customers through outbound calls, email, SMS, and other channels
  • Engage small business customers across various industries and uncover business challenges
  • Connect customer needs to appropriate Nextiva solutions
  • Articulate the value of Nextiva’s AI-powered platform and capabilities
  • Deliver focused product demonstrations
  • Manage multiple opportunities and maintain consistent follow-up
  • Own opportunities from outreach through close
  • Maintain accurate pipeline, activity, and forecasting information in Salesforce
  • Apply coaching, performance insights, and AI-enabled tools to improve conversations, productivity, results, and product knowledge
  • Support US-based customers through English-language customer interactions and daily work

Requirements

What you’ll need
  • 2+ years' experience in a customer-facing role with direct accountability for revenue-related goals or targets in a fast-paced environment
  • Demonstrated track record of meeting or exceeding revenue-related goals
  • Advanced English fluency, spoken and written
  • Ability to simplify complex and/or technical concepts
  • Comfort with frequent outbound customer conversations and proactive outreach
  • Ability to thrive in a high-velocity environment with short, fast sales cycles
  • Professional, customer-ready presence and communication style
  • Ability to interact directly with customers by phone, email, and video
  • Business curiosity and ability to quickly understand different customers, industries, and business needs
  • Strong organization, follow-through, and attention to detail
  • Coachable and able to apply feedback to improve performance
  • Self-motivated and resourceful; takes ownership and initiative to solve problems
  • Curiosity about AI and technology and motivation to continuously learn and apply new tools
  • Bachelor's degree in business or related field (nice to have)
  • Exposure to SaaS, UCaaS, CCaaS, telecommunications, or other technology products (nice to have)
  • Familiarity with Salesforce or another CRM (nice to have)
  • Experience supporting US-based customers in a B2B environment (nice to have)
  • Exposure to AI tools such as ChatGPT or Copilot in a professional setting (nice to have)

Benefits

Comp & perks
  • Competitive base salary + uncapped commission
  • Major Health insurance for you, your legal partner, and children under 25 years, including Vision and Dental coverage
  • Life Insurance (24 times your monthly salary)
  • Newly hired full-time employees receive 10 personal days before their first anniversary, 12 vacation days on their first anniversary, and 5 personal days annually thereafter in addition to vacation time
  • 30-day Christmas bonus
  • 50% vacation premium
  • Company-matched food vouchers (1 UMA/month)
  • 13% matched savings fund (capped at 1.3x annual UMA)
  • Employee Assistance Program
  • Comprehensive wellness initiatives
  • Ongoing learning and development opportunities
  • Career advancement
  • Uncapped commission