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Nextlane

Application Support Consultant, Native French Speaker – Oracle, Linux

Nextlane

. Handle incoming customer support requests via phone, email, chat, and other support channels .

Posted 9/23/2026full-timePorto • PortugalMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support within a software or SaaS environment, with a strong focus on communication, problem analysis, and issue resolution. Proficient in using ticketing systems and maintaining customer-centric interactions while collaborating with diverse teams.

Highest-signal resume keywords
Customer Support ExperienceSage 100 Application SupportEnglish B2 LevelFrench C1 LevelKnowledge of Oracle and Linux

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical SupportSoftware Application AnalysisIssue DocumentationProblem AnalysisTicketing System Management
Soft Skills
Strong Communication SkillsCustomer Service MindsetProactive ApproachAbility to CollaborateSolution-Oriented Attitude
Tools & Technologies
Nextlane Software SolutionsSupport Ticketing SystemInternal Support Tools
Industry Keywords
SaaS EnvironmentERP SystemCustomer OnboardingKnowledge Base ContributionSupport Processes

Tech Stack

Tools & technologies
ERPLinuxOracle

About the role

Key responsibilities & impact
  • Handle incoming customer support requests via phone, email, chat, and other support channels
  • Analyze customer questions and issues related to daily use of Nextlane software solutions
  • Provide clear guidance, explanations, and solutions within the defined support scope
  • Detect incidents, software issues, or potential risks and ensure proper follow-up
  • Log, qualify, document, and prioritize customer requests in the support ticketing system
  • Follow established support processes and SLAs
  • Escalate complex or technical issues to Back Office or specialized teams with clear analysis and context
  • Alert the Support Manager or relevant stakeholders about critical issues or potential customer dissatisfaction
  • Maintain professional, reassuring, customer-centric communication
  • Keep customers informed about progress, next steps, and resolution timelines
  • Contribute to internal knowledge bases, FAQs, and documentation
  • Share recurring issues, customer feedback, and improvement ideas with the Support team
  • Work with Back Office Support, Infrastructure, and Expert teams on issue resolution
  • Coordinate with Consultants during customer onboarding and post-installation phases
  • Escalate commercial requests or opportunities to Sales when outside the support scope

Requirements

What you’ll need
  • Experience in customer support or technical support in a software or SaaS environment
  • Experience with Sage 100 or an ERP system as an application support consultant is mandatory
  • English at B2 level is mandatory
  • French at native or C1 level is mandatory
  • Strong verbal and written communication skills
  • Basic to intermediate understanding of software applications and IT environments
  • Knowledge of Oracle and Linux
  • Ability to document issues, solutions, and customer interactions clearly
  • Comfortable working with ticketing systems and internal support tools
  • Ability to collaborate in a diverse and dynamic environment
  • Strong customer service mindset
  • Ability to analyze problems quickly and provide structured responses
  • Calm, proactive, and solution-oriented approach
  • Ability to prioritize, escalate when needed, and work autonomously
  • Willingness to learn and continuously develop technical and functional expertise

Benefits

Comp & perks
  • Hybrid work
  • 14 payments per year (12 monthly payments + 1 summer bonus + 1 Christmas bonus in November)
  • Meal voucher: 10.20 per working day
  • 23 vacation days, plus 24th or 31st December off
  • Group language classes in Spanish, English, or French
  • Private medical insurance with Multicare coverage
  • Afterworks and team-building activities
  • Recruitment process adjustments and support for people with disabilities