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Nextlane

Database Support Consultant, French Speaker – Oracle, SQL, Linux, Windows

Nextlane

. Handle incoming customer support requests via ticketing system, email, chat, or other digital support channels .

Posted 10/9/2026full-timePorto • PortugalMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support within software or SaaS environments, with a strong focus on SQL and Oracle database management, ticketing systems, and effective communication. Proficient in maintaining customer satisfaction through structured problem analysis and resolution.

Highest-signal resume keywords
Customer Support ExperienceSQL Database ManagementOracle Database ManagementFluent French (C1)Ticketing System Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
SQLOracleWindows EnvironmentsDataCarSoftware ApplicationsBasic NetworkingDocumentation SkillsProblem AnalysisTechnical SupportCustomer Onboarding
Soft Skills
Excellent Communication SkillsCustomer Service MindsetProactive ApproachSolution-OrientedAbility to Prioritize
Tools & Technologies
Ticketing SystemsRemote Support ToolsInternal Support Tools
Industry Keywords
Dealer Management System (DMS)SaaSTechnical SupportCustomer SatisfactionSupport Processes

Tech Stack

Tools & technologies
ERPOracleSQL

About the role

Key responsibilities & impact
  • Handle incoming customer support requests via ticketing system, email, chat, or other digital support channels
  • Analyze customer questions and issues related to DMS solutions running on SQL and/or Oracle databases in Windows environments, including DataCar
  • Provide clear guidance, explanations, and solutions within the defined support scope
  • Detect incidents, software issues, or potential risks and ensure proper follow-up
  • Log, qualify, document, and prioritize customer requests in the support ticketing system
  • Follow established support processes and SLAs
  • Escalate complex or technical issues to Back Office or specialized teams with clear analysis and context
  • Alert the Support Manager or relevant stakeholders about critical issues or potential customer dissatisfaction
  • Maintain professional, reassuring, and customer-centric communication
  • Keep customers informed about progress, next steps, and resolution timelines
  • Create and maintain internal knowledge bases, FAQs, and documentation
  • Share recurring issues, customer feedback, and improvement ideas
  • Work with Back Office Support, Infrastructure, and Expert teams on issue resolution
  • Coordinate with Consultants during customer onboarding and post-installation phases
  • Escalate commercial requests or opportunities to Sales when outside the support scope

Requirements

What you’ll need
  • Experience in customer support or technical support in a software or SaaS environment
  • Experience working in a ticket-based support organization is a strong plus
  • French: fluent (C1 minimum) – mandatory
  • English: good professional working level
  • Additional languages (Dutch, Portuguese, Spanish, German) are a strong plus
  • Basic to intermediate understanding of software applications and IT environments
  • Experience with SQL and/or Oracle databases; able to write queries to investigate and check data
  • Good knowledge of Windows environments (server, user access, basic troubleshooting)
  • Knowledge of Dealer Management System (DMS) or ERP is a strong plus
  • Familiarity with remote support tools and basic networking is a plus
  • Ability to clearly document issues, solutions, and customer interactions
  • Comfortable working with ticketing systems and internal support tools
  • Strong customer service mindset with excellent communication skills
  • Ability to analyze problems quickly and provide structured responses
  • Calm, proactive, and solution-oriented approach
  • Ability to prioritize, escalate when needed, and work autonomously
  • Willingness to learn and continuously develop technical and functional expertise

Benefits

Comp & perks
  • Hybrid Work
  • 14 payments per year (12 monthly payments + 1 summer bonus + 1 Christmas bonus in November)
  • Meal Voucher: 10.20 euros per working day
  • 23 vacation days, plus 24th or 31st December off
  • Access to group classes in Spanish, English, or French
  • Private Medical Insurance: Multicare coverage
  • Afterworks and team activities
  • Support for people with disabilities during the recruitment process