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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and delivering high-quality training and certification content for software solutions, with a strong focus on customer adoption and engagement. Proficient in collaborating with cross-functional teams and adapting training materials for diverse audiences and international environments.
Highest-signal resume keywords
Training Content DevelopmentSoftware Deployment SupportBilingual Communication (English & French)Customer Engagement FacilitationProject Management Familiarity
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Training DeliverySoftware ConfigurationERP Systems KnowledgeBusiness Process Flow UnderstandingContent CreationOnline Learning PlatformsTraining Session FacilitationUser OnboardingAnalytical SkillsBasic Accounting Principles
Soft Skills
Excellent Communication SkillsInterpersonal SkillsCustomer-Focused MindsetOrganizational SkillsCollaborative Team Player
Tools & Technologies
Office Productivity ToolsPresentation SoftwareDocumentation ToolsOnline Learning PlatformsProject Management Tools
Industry Keywords
SaaS EnvironmentCustomer TrainingInternational CollaborationMulti-Market EnvironmentsFunctional Consulting
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Develop and deliver high-quality training and certification content to drive customer adoption of Nextlane solutions
- Configure, deploy, and support the rollout of Nextlane solutions, ensuring a smooth and successful customer go-live
- Design, create, and maintain clear, high-quality training materials and product documentation
- Develop engaging online training and certification content aligned with product evolution and customer needs
- Deliver paid remote training sessions and support on-site training when required
- Adapt training content to support multiple languages and regional requirements
- Ensure consistency, quality, and best practices across training programs, products, and regions
- Provide remote go-live and post-go-live support to ensure user confidence and adoption
- Act as a functional expert and trusted partner for customers, collaborators, and internal teams within the Customer Training Center of Excellence
- Collaborate in cross-functional and transversal initiatives with Sales, Support, L&D, Product, and other internal stakeholders
- Work closely with local teams across multiple European countries in an international collaboration environment
Requirements
What you’ll need- Experience delivering user training, onboarding, or functional consulting within a software, ERP, or SaaS environment
- Proven ability to design and facilitate engaging training sessions, both remotely and in person
- Experience supporting software deployment, configuration, and go-live activities
- Exposure to project-based environments, with an understanding of implementation timelines, dependencies, and customer expectations
- Experience working with international customers or multi-market environments is a strong advantage
- At least B2 in English and fluently (C1) in French
- Excellent verbal and written communication skills, with the ability to explain complex functional concepts clearly and structurally
- Confident training facilitator, comfortable engaging diverse audiences and adapting communication style to different user profiles
- Ability to collaborate effectively with internal teams and act as a trusted point of contact for customers during training and rollout phases
- Strong understanding of software solutions, ERP systems, and business process flows
- Solid knowledge of business management fundamentals; basic accounting principles are an advantage
- Familiarity with project management concepts and tools used in implementation and training contexts
- Proficient with office productivity and content creation tools, including presentations, documentation, and online learning platforms
- Ability to translate functional and technical features into practical, user-oriented training content
- Strong interpersonal skills with a customer-focused and service-oriented mindset
- Analytical and structured, with the ability to synthesize information and adapt content to different audiences
- Proactive, organized, and comfortable working in a fast-paced, evolving environment
- Collaborative team player, able to work effectively across functions and cultures
Benefits
Comp & perks- Hybrid Work: Rotational model: 2 days per week at the office
- Annual Payments: 14 payments per year (12 monthly payments + 1 summer bonus + 1 Christmas bonus in November)
- Meal Voucher: €10.20 per working day
- 23 vacation days, plus 24th or 31st December off
- Access to group classes in Spanish, English, or French
- Private Medical Insurance: Multicare coverage
- Coverflex Benefits allowance
- Teambuilding: memorable afterworks and team activities
