Customer Success Coordinator

Nextracker Inc.

. Own tracking and follow-through for customer commitments, decisions, risks, and action items across assigned initiatives .

Posted 11/2/2026full-timeFremont • California • United StatesMid-LevelSenior💰 $100,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Operations, with strong analytical and problem-solving skills to manage multiple workstreams effectively. Proficient in facilitating communication across teams and maintaining accurate customer records while leveraging tools like Confluence and Jira.

Highest-signal resume keywords

Customer Success ManagementProject CoordinationAnalytical Problem-SolvingStakeholder Relationship BuildingConfluence and Jira Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessProject CoordinationAnalytical SkillsProblem-SolvingCustomer Feedback AnalysisNPS ProgramsSurvey DesignOperational TrackingReport PreparationWorkflow Evaluation

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationMeeting FacilitationAdaptabilityRelationship Building

Tools & Technologies

ConfluenceJiraMicrosoft OfficeGoogle WorkspaceSurveyMonkeySalesforce

Industry Keywords

Customer OperationsSaaSTechnologyService-Based OrganizationsCustomer Experience Practices

About the role

Key responsibilities & impact

Own tracking and follow-through for customer commitments, decisions, risks, and action items across assigned initiatives
Coordinate customer-related work across Sales, Engineering, Product, Operations, and other teams
Assess unusual or cross-functional issues, identify likely causes or gaps, recommend actions, and escalate material risks
Facilitate internal and customer-facing discussions and communicate customer priorities to support alignment and resolution
Maintain accurate customer records, meeting outcomes, decisions, and supporting documentation
Maintain and improve customer success knowledge resources in Confluence
Create or manage Jira tickets for customer requests, initiatives, and follow-up work
Coordinate NPS and other customer feedback activities, including survey setup, distribution, response tracking, and follow-up
Organize and analyze customer feedback and operational data to identify themes, concerns, and improvement opportunities
Prepare reports and recommendations for Customer Success and cross-functional partners
Own assigned Customer Success reporting and operational tracking
Prepare materials and coordinate inputs for customer business reviews and internal planning meetings
Evaluate workflows and recommend or implement practical improvements
Contribute to special projects and initiatives

Requirements

What you’ll need

Bachelor’s degree in Customer Success, Customer Operations, project or program coordination, account coordination, or a related professional role
5+ years of experience in Customer Success, Customer Operations, project or program coordination, account coordination, or a related professional role
Ability to independently manage multiple workstreams, prioritize competing requests, and deliver accurate follow-through with limited day-to-day direction
Analytical and problem-solving skills, including assessing varied information, identifying causes or risks, and recommending solutions
Strong written and verbal communication skills
Ability to facilitate meetings, document decisions and actions, and adapt communication to different audiences
Experience partnering across teams and building productive relationships with stakeholders, including senior partners or customer contacts
Proficiency with Confluence and Jira
Strong working knowledge of Microsoft Office and/or Google Workspace
Familiarity with NPS programs, customer experience practices, and customer feedback analysis
Experience with SurveyMonkey or similar survey platforms and CRM tools such as Salesforce
Exposure to SaaS, technology, or service-based organizations

Benefits

Comp & perks

Health care coverage
Dental and vision coverage
401(K) participation including company matching
Company paid holidays
Unlimited paid time off
Generous discretionary company bonuses
Life and disability protection
Stock compensation eligibility for certain positions
Equity as part of the total compensation package