Director, Customer Success and Services – Module Frames

Nextracker Inc.

. Define and establish foundational, repeatable processes, procedures, documentation, and systems for onboarding and managing module frame customers .

Posted 9/22/2026full-timeRemote • United StatesLead💰 $185,000 - $210,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Project Management and Customer Relationship Management, with a strong focus on establishing processes, managing customer satisfaction, and ensuring compliance with contractual requirements. Proficient in developing KPIs and project dashboards to enhance customer delivery in the renewable energy sector.

Highest-signal resume keywords

Project ManagementCustomer Relationship ManagementPMP CertificationKPI DevelopmentRenewable Energy Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementCustomer Account ManagementProcess DocumentationSOP DevelopmentKPI MeasurementContract ManagementPV Technology Knowledge

Soft Skills

Customer ServiceAttention to DetailCommunication SkillsLeadership CapabilitiesPersonal Accountability

Tools & Technologies

Project DashboardsCustomer Management Tools

Certifications & Qualifications

PMP Certification

Industry Keywords

Renewable EnergySolar EnergyConstructionMiningOil & Gas

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Define and establish foundational, repeatable processes, procedures, documentation, and systems for onboarding and managing module frame customers
Utilize established tools to actively manage client accounts and serve as the primary interface between customers and Nextpower throughout contract management
Evaluate internal teams and stakeholders to identify capabilities, systems, tools, and resources supporting customer delivery
Establish customer-centric processes, systems, and workflows for advanced module frame customers
Create documentation, presentations, and materials communicating established processes
Own and continuously improve SOPs for recurring purchase-order project delivery
Establish, measure, and report customer-care KPIs
Act as primary customer contact and ensure satisfaction and resolution of issues
Schedule and manage customer meetings, deliverables, and information requirements
Document customer changes and communicate requirements to internal stakeholders
Ensure contractual legal and financial requirements are understood, followed, and proactively managed
Advocate internally for customer needs
Coordinate on-time product delivery from purchase-order acceptance through delivery with Supply, Logistics, Finance, Quality, freight forwarders, and customers
Develop and own project dashboards covering project status and open action items
Potentially manage direct reports and oversee their training, success, and development

Requirements

What you’ll need

Minimum 7 years of Project/Program Management experience gained in either energy, construction, mining, or oil & gas
Minimum 5 years of customer account or relationship management
Strong project management skills and qualifications; PMP preferred
Excellent customer service skills and talent for dealing with customer support issues
Ferocious attention to detail, tenacious with follow-ups, and committed to leading by example with personal accountability
Experience navigating and interfacing with a highly matrixed organization
Excellent verbal and written communication skills
Demonstrated leadership capabilities
Passion for solar or renewable energy
Knowledge of PV technology and its applications

Benefits

Comp & perks

Health care coverage
Dental and vision coverage
401(K) participation including company matching
Company paid holidays
Unlimited paid time off
Generous discretionary company bonuses
Life and disability protection
Stock compensation may be available for certain positions